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Wifi pod showing unknown connection

Mchugs
Joining in

3 weeks ago

Hi one of my 3 pods is showing unknown connection in Connect app. I have switched it off at the mains, rebooted several times, no change. To not the Connect app has only recently started working again for me. I have a Hub 5. All worked well when new Hub installed.

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3 REPLIES 3

Client62
Legend

3 weeks ago

The unknown connection is one of your devices that does not return a device name. (my HP PC does the same)
Do not be tempted to Pause it !

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Mchugs
Joining in
In response to Client62

3 weeks ago

sorry i should have been clearer it is the connection status that is unknown

IMG_1431.png

 

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Paul_DN
Forum Team
Forum Team
In response to Mchugs

3 weeks ago

Hi Mchugs,

Thank you for reaching out to us in our community and welcome, when a Pod is showing as unknown this can be due to it either being turned off
, out of range or broken.                                              
Are there any lights showing on the Pod, have you tried unplugging it and moving it closer to the Router?  

Regards

Paul.                                   

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