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Wifi Pods Not Working With New Hub?

Loz26
Joining in

2 weeks ago

Had a new hub 5 installed today after moving house - had 3 WiFi pods we brought over from the old house that aren't connecting to the hub?

Spoke to two different people on the phone who are telling me different things.

Unfortunately my work PC requires a pod to connect to the hub so I need this up and running quickly. Any ideas? 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

2 weeks ago

Old Pods need associating/activating to the new hub on your account.

Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number

 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Beth_G
Forum Team
Forum Team

2 weeks ago

Hi Loz26

Thanks for your post, welcome to the Community Forums.

Sorry to hear your Pods aren't connecting to your new Hub - what jbrennand has advised is most likely what's happened. We'd need to re-pair your Pods to your new Hub.

I'll pop you over a PM now so I can sort this for you.

Thanks!

Beth
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