Wifi Dropping

[AMCX]

I’ve seen a similar issue reported but not resolved. Hub 5 has been refreshed and rebooted phones switched off and back on all the easy stuff but the wifi keeps dropping. Worked well for years just started happening 2 days ago Virgin apps say everything is working well and no service issues. Any offers?

[Gareth_L]

Hello AMCX.

Thanks for bringing the WiFi issue to our attention. Sorry as well for any inconvenience this is causing you. I can imagine it is extremely frustrating for you.

What I would like to do is look into this in a bit more depth and help get the connection fault fixed.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L

[Client62]

Settings to discourage mobiles from dropping Wi-Fi and reverting to the GSM mobile data.

For iPhones...

Disable "Wi-Fi Assist"    Ref:https://support.apple.com/en-us/102228

For Android phones...

Disable "Switch to mobile data"

Settings >> Connections >> Wi-Fi >> ... ( 3 dot menu ) >> "Switch to mobile data"  ( set to OFF )

[AMCX]

Thanks Gareth. I thought I’d been blanked but saw the replies went into my spam folder.

After copious reboots and return to factory settings, I finally got a steady signal back. I’ll be back in touch if it happens again.

[Alex_RM]

Great to hear AMCX 😊

Thanks for letting us know.

Alex_Rm