WiFi keeps dropping connection issue

[Les2013]

Need some assistance, I have a hub 3 and it keeps on what appears to be dropping wifi. I can be watching YouTube browsing the web and then the web or YT would buffer for ages and then come back to life. I have been having this issue for a while. 

during the day (wife works from home) drops completely 3/4 time a day for about 5min each time. 

thanks 

[Les2013]

Anyone able to offer any solution of what could possible the causing this? 

thanks 

[Client62]

We had similar on our Hub 3 the root of the problems was VM Smart Wi-Fi + Auto channels causing random dropouts when the Hub 3 changes Wi-Fi channels.

The configuration below has solved the Hub 3 Wi-Fi dropout issues...

[Les2013]

Thank you, much appreciated for,your reply, I shall give this a try.

does this mean the router is at fault? 

regards 

[Client62]

At fault is perhaps a little harsh as any Wi-Fi service that has Auto Channel enabled could be expected to suffer the same glitches.  Imagine random 1 or 2 second outages of the electricity, we would that notice that and that is what occurs during a Wi-Fi auto channel change. 

[Les2013]

Thank you, I have changed the settings and will monitor over the next 48hrs. 

[Tom_W1]

Hi @Les2013 thanks for your reply.

Please keep us posted if you need any further help!
Many thanks

[Les2013]

Hi @tom_w1 I am still getting drop out not a much I may add,  but now I am getting less speed over WiFi, I was getting around 400 down and 21 up now I’m around 250 down 16up. 

[John_GS]

Morning @Les2013 

Can you do a wired speedtest via laptop/PC at https://www.samknows.com/products/realspeed with only that device connected? This will show if a broadband issue or purely WiFi.

If it's purely WiFi and you have a hub 3 or higher, download the Connect App - https://www.virginmedia.com/broadband/connect-app and when downloaded, run the tests in every room of the property. Keep us posted how you get on.

[Les2013]

Hi John,

I only have a Ipad and ran the test via the website 
Hub 383 down/21.9 up

decice 253 up/17.9 down