Forum Discussion

Time042's avatar
Time042
Joining in
5 months ago
Solved

WiFi Pod not connected to new Hub 5x

Hello,

We had a "health check" engineer visit yesterday, and one of the things he did was switch our Hub 5 for a Hub 5x. Everything's good, except our WiFi Pod which does not seem to be connected to the new Hub. It is displayed as Offline in the Virgin Media Connect app, but instructing it to reboot through the app seems to work.

Could we get the WiFi pod updated to work with the new Hub please?

hub 5x
wifi pod
  • Matthew_ML's avatar
    Matthew_ML
    5 months ago

    Hey Time042, thank you for reaching out and I am sorry to hear your pods are not working.

    Let me send you a DM so we can look into this for you. 

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    When the VM engineer is on site and on the phone to the activation team dealing with the replacement Hub activation, it would be very easy and very helpful to also deal with the re-pairing of the customer's VM Pods.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    5 months ago

    Hey Time042, thank you for reaching out and I am sorry to hear your pods are not working.

    Let me send you a DM so we can look into this for you.