Hello,We had a "health check" engineer visit yesterday, and one of the things he did was switch our Hub 5 for a Hub 5x. Everything's good, except our WiFi Pod which does not seem to be connected to the new Hub. It is displayed as Offline in the Virgin Media Connect app, but instructing it to reboot through the app seems to work.Could we get the WiFi pod updated to work with the new Hub please?

Hey Time042, thank you for reaching out and I am sorry to hear your pods are not working. Let me send you a DM so we can look into this for you.

WiFi Pod not connected to new Hub 5x | Virgin Media Community

Client62
Alessandro Volta
6 months ago
When the VM engineer is on site and on the phone to the activation team dealing with the replacement Hub activation, it would be very easy and very helpful to also deal with the re-pairing of the customer's VM Pods.
Matthew_ML
Forum Team
6 months ago
Hey Time042, thank you for reaching out and I am sorry to hear your pods are not working.

Let me send you a DM so we can look into this for you.
- sne007
  Just joined
  12 days ago
  I have a similar problem. Since the engineer came out only 1 of 3 pods is connected leaving poor signal in areas around the house.
  please advise. I can’t get through to an engineer
  - Sabrina_B
    Forum Team
    9 days ago
    Hi sne007 👋.
    
    Thanks for reaching out to us and welcome to the Community forums, sorry to hear of the issues that you are having needing another pod. so that we can assist you we would need to bring you into a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
    
    Thanks.
    
    Sabrina
jpeg1
Alessandro Volta
9 days ago
You said the Hub was changed from a 5 to a 5x. They use entirely different network connections. What else was done as part of this 'health check'?