Volt Customer Trying to Upgrade to WiFi Max but being charged £10

[tdporter1990]

I'm a current Volt Customer with wifi range and speed issues and I'm trying to upgrade to WiFi Max but the system wants to charge me £10 a month for it. I was under the impression as a Volt customer it would be free. Please can you investigate and provide a solution?

Thanks,

Tom

[goslow]

See

https://prod.ctassets.virginmedia.com/uploads/Wi_Fi_Max_POST_21_JUL_2023_v3_059b6b25db.pdf

which states 'If you are subscribing to Gig 1, Ultimate Oomph or one of our Volt residential broadband packages: i. WiFi Max is available at no extra cost to your Virgin Media
broadband service'

[tdporter1990]

Thanks for sharing the pdf, but it seems contradictory. What's the difference between your point "(a) i." and the next point "(b) i." Point "(b) i." states 'If you are subscribing to our other residential broadband packages from M50 to M500 Fibre Broadband (with Volt): you can choose to subscribe to WiFi Max as an add-on for an additional monthly subscription price'.

I guess how are Volt Residential Broadband Packages different from broadband packages M50 to M500 Fibre Broadband (with Volt)?

[goslow]

Suspect this is a VM typo as very little checking ever seems to go on with anything VM ever publishes.

I guess the '(with Volt)' second clause should actually read '(without Volt)'

See

https://www.virginmedia.com/wifi-max

AIUI, if you are on a Volt package you should get the pods included in the package for no extra charge.

[tdporter1990]

Managed to speak to a member of VM and indeed you're right, it is a typo. They have processed my request and posted out a WiFi Max pod. 

Thanks for your help.