VMconnect won’t connect to hub5

[Ads0608]

Hi just got VM today and tried to set up the VM connect app and it just says hub not found I’m on the same network and everything is connected and working just the app won’t connect? 

thanks Adam 

[Adduxi · Accepted solution]

It can take a few days for the backend database to catch up with new Hub installs.  Just make sure you are on the VM Wifi and not using any VPNs or Private Relay etc.

[Kath_F]

Hi Ads0608, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear the Connect App isn't recognising the Hub 5 just yet. As mentioned by Adduxi, it usually takes a few days for everything to update on the systems. 

If you're still having an issue with this, 3 days after your installation, pop back and let us know and we can help further 😊

Thanks,