Speed hasn’t doubled?

[Luka_]

Hey so a while back I switched over to virgin media after being an o2 customer for a long while now and they said that after 14 days (switched back in February) and still nothing? 
alongside this I’m getting no more then 70mbs on my laptop where there should be 274mbs

could anyone recommend help? 

[Adduxi]

Sounds like you are connecting with 2.4Ghz WiFi?  What does a wired speed test show at this site.  Run the FULL test and post the result please.   www.samknows.com/realspeed

[Luka_]

 I hope this is okay

[Adduxi]

That shows VM are supplying the full 250Mb Tier to the Hub.  You need to look at the connection from the Hub to your laptop.  If you are using 2.4Ghz Wifi then you will not see anymore than you are getting now.  What speed does a wired connection to the laptop show? If it's still slow, the laptop maybe only using a 10/100 link speed?

[Luka_]

I had to do a little searching to find this as am not very technical but it says that-

Link speed (receive/transmit): 510/480 (Mbps) 

And when I look at the Network band which I’m not sure if that’s what am looking for it says it’s 5Ghz

[Paul_DN]

Hi Luka,

Thank you for reaching back out, were you able to try an Ethernet connection on the Laptop, if so did you get your expected speeds?

Regards

Paul.

[Luka_]

I did try Ethernet but it didn’t really change the speeds 

[jbrennand]

Has the laptop got a network card capable of connecting on 5GHz?  - if so - check in its network settings that it hasnt defaulted down to connecting at 100Mbps  - rather than 1GB - it does happen.

[Luka_]

No I checked before but when I’m home I could check again 

[Gareth_L]

Hello Luka_

Thanks for bringing the speed increase to our attention and welcome to back to our community.

We can take a look at this for you if you like.

I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L