Forum Discussion

Dstuk75's avatar
Dstuk75
Joining in
23 days ago

Solid red light hub 3

Looks like a lot of issues with this. Wifi dropping out and all the restart steps from the chatbot guidance fail to resolve things. Most request seem to get a new hub so can you let me know my options? 

  • Hi Dstuk75 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with the red light on your Hub 3. Usually this is just an LED error rather than anything more concerning. But we'll err on the side of caution and book an engineer to investigate further for you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.