Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Missing payments, direct debit amount too high
I have had my Virgin Fibre broadband installed and started from the 9th November.My first bill was £57.99 (£27.99 month 1, £27.99 month 2, and a £1.75 paper bill charge) this was supposed to be paid on the 12th but It didn't go through so I made a ma...
Unable to order wifi pods - mixed messages on phone
Cancelled my contract due to poor wifi coverage and outbound retentions team called to offer new package (1gig wifi etc), which comes with booster but had to upgrade to 360. Agreed, and agent told me that booster was ordered and should arrive within ...
Installation help
Hi,New customer here vm has just went live in my area over the past month or so, so I jumped on it straight away.The external work was completed on my house the other day whilst I wasn’t in. This was an overhead install. I live in a semi detached hou...
Resolved! No DHCP for wired devices
Odd problem, none of the wired devices on my home network can acquire IP config via DHCP yet wireless devices can. It's intermittent in that I can make it work OK for a few minutes by restarting the Hub 3.0.I have a switch that feeds a desktop PC, pr...
Hub 5x pause unpause
No WiFi. Connect said not connected to router. Then said WiFi ok. It’s NOT. Also has conflicting message on same screen. Problems with pause unpause with Hub5x. Working on it…Anyone any idea WHEN WILL IT BE RESOLVED please?
Unifi Cloud Gateway Ultra - Set up
Hi, Trying to set up a Unifi Cloud Gateway Ultra. I turn the VM SH 4 into Modem Mode, have the green LED banding around the Hub, follow the instructions on the Unifi App, but wont connect to the internet. Any ideas on how I can get this set up? Do I ...
No Internet/Network access
Internet has been down all day, spoke to customer support agent who said they would have it fixed but they never contacted me back and I can see the status is now "resolved".The router Hub 5 light slowly flashing white and I have tried plugging out, ...
Solid red light hub 3
Looks like a lot of issues with this. Wifi dropping out and all the restart steps from the chatbot guidance fail to resolve things. Most request seem to get a new hub so can you let me know my options?
WiFi Outage
Hiya broadband has been down since about 10PM last night, service check keeps changing between there's an issue in your area to your hub is not connected properly, any way I can find out if there is actually an outage & how long roughly it's going to...
need to order wi fi pods - an impossible task !!
Hi I need to order a couple of the virgin wifi pods - the signal in our living room drops out all the time and is very weak I put it down to some new laminate flooring underlay which has a foil side - like living in a Faraday cage!!I have tried the ...
