Red light on hub

[ericaweston]

Wifi signal in my house has been very weak over the last week or two, and i've now seen there is a permanent red light on the hub. I've restarted and done a pin reset but the red light is still there and the broadband is very weak. Please advise what to do? It feels warm to touch but I don't know if that's normal.

[jbrennand]

What Hub model is it ?

[Carley_S]

Hi @ericaweston 

Welcome to the community forums 

Sorry to hear that you're having issues with your internet and concerns with the red light on your router. 

This can be sometimes an LED error rather than the warning, but is always best to steer on the side of caution. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

[Carley_S]

 Thanks so much for joining me on private message @ericaweston 
I have now booked you a visit for red light warning issue – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change your appointment, please do let us know by 4pm the day before the appointment and we can get another time/date arranged for you. 
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

[ericaweston]

Please can you confirm date and time in this thread - I can't access my account. Thanks.

[Steven_L]

Thanks for coming back to us ericaweston. Sorry for the late reply to your post, i can see that your appointment has already gone ahead. 

Did the engineer resolve the issues on the visit? 

Kind Regards,

Steven_L