Red light on Virgin hub 3

[Billingd1]

Hi

My virgin hub 3.0 status light is red but is working otherwise as i would expect. Ive rebooted it many times but without change. Ive disconnected and reconnected the power and signal cables also without change. According to advice this may mean that it’s overheating. I reported this to virgin support. They checked the speeds and other stuff at the virgin end - no fault found and no further action proposed. So what now? I dont feel I should ignore it. A red light which should be white is never good news. I see from other posts on this forum that the hub has been replaced. Is that the best next step?

[nodrogd · Accepted solution]

It could be just the LED indication has failed, but in any case is a safety issue that must be resolved. I have escalated this thread to the staff team who should respond shortly, get your details & arrange a replacement.

[Sabrina_B]

Hi @Billingd1 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the red light issues you are facing on your Hub, to get this resolved we would need to bring you in for a private message. Please look out for the envelope on the top right of your screen, if you are using a mobile device it will be located under the little person icon in the same location. 

Sabrina