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Red Light on Hub 3

ppk20
Joining in

on ‎04-11-2024 18:19

hi, I have a red light on my VM hub 3 for over 1 year. Also, my WiFi drops or is unstable on a regular basis. Every time it drops, I did the reset or unplug the wires. Unfortunately, the red light is still coming up. Could anyone please help or give me some advice how to settle the issue, thanks.

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎04-11-2024 18:25

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
Forum Team
Forum Team

on ‎04-11-2024 18:35

Hi there @ppk20 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry to hear that you have faced this issue with your service and thank you again for posting. I am so sorry that this has been ongoing and I do think it would be best we arrange for an engineer to come and take a look into this. I will pop you a private message now so we can arrange this. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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