on 19-01-2024 22:48
I have a broadband hub3 and it shows a green WiFi logo and then at the bottom it shows a flashing green on the power light. I’ve done everything I could even reset it and still shows the same and it’s been 2hours?!
on 19-01-2024 22:49
on 19-01-2024 22:53
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 22-01-2024 13:55
Hi Leandro9
Thank you for your post, welcome to the Community Forums.
Sorry to hear you've had some issues with your connection! I've had a look and can see that you were affected by a localised outage, however it looks like this issue has now been resolved.
If you are still experiencing any issues, please let me know and we'll be happy to help further.