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Problem with hub3 internet

Leandro9
Joining in

I have a broadband hub3 and it shows a green WiFi logo and then at the bottom it shows a flashing green on the power light. I’ve done everything I could even reset it and still shows the same and it’s been 2hours?!

3 REPLIES 3

carl_pearce
Community elder

Probably a local outage.

Check here:

https://www.virginmedia.com/support/help/service-status

 

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Beth_G
Forum Team
Forum Team

Hi Leandro9

Thank you for your post, welcome to the Community Forums.

Sorry to hear you've had some issues with your connection! I've had a look and can see that you were affected by a localised outage, however it looks like this issue has now been resolved.

If you are still experiencing any issues, please let me know and we'll be happy to help further.

Beth