Problem in ML1

[md009a3226]

What is the problem in ML1?

Broadband has been intermittent at best for days?  I have had to switch 3G to get any decent internet service.

Internet in ML1 is down many times around midnight - is this the nanny state saying time to go to bed?

Almost IMPOSSIBLE to speak to a human.Multiple complaints made- virgin just reply back a few days saying we tried to contact you - they didnt. and that the issue is Wifi... I think they got a random phrase generator to reply to complaint mails now!  funny. not very.

Terri BOT11:25 Thanks so much for waiting. The current wait time is 31 minutes!  If you dont provide a service then you shouldn't have to pay.  For every second that the service is offline there should be a refund... 

I made a complaint about the complaint not being processed correctly - again nothing... what more is there to do?

[goslow]

What does the automated service status number 0800 561 0061 report?

Set up a BQM which should track your connection

https://www.thinkbroadband.com/broadband/monitoring/quality

and collect evidence over time of any connection issues.

Consider progressing a complaint to the ombudsman

https://www.commsombudsman.org/our-process

depending on what sort of resolution you want from VM (compensation for the poor service, leave with no penalty etc.)

[md009a3226]

I just want them to fix the problem... Surely broadband should be resilient to the rain?

[md009a3226]

Like this one?

[Gareth_L]

Hello md009a3226.

Thanks for your first post and welcome to our community.

Sorry to hear about the intermittent broadband connection. Can we please ask if this is still happening since your last post?

Gareth_L