Previous tenant has not cancelled their broadband contract

[Jasol]

Any advice on what to do when a previous tenant has not cancelled their contract and cannot be contacted (probably left the country)?  Support said they would attempt to call them but I have not heard back for a week!  Seems I am stuck without broadband until this is resolved.

[VM-Jon]

Hi @Jasol.

Thank you for reaching out to us here, welcome to the community.  
I am sorry to hear of the difficulties you are having, I would like to try and help you resolve this. In order to do so I will need a little more detail so please keep an eye out for a private message from me.

thank you

Jon