4 weeks ago
Hi,
Router flashing red light, online looping saying router not connected correctly, pressed still not working and get same video.
I also know someone in same street also gas no BB but also have TV.
Thanks in advance.
4 weeks ago
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
3 weeks ago
Hey Tiamat72, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.
I can see there was an area outage however this has ended.
Are you still having some issues?
Matt - Forum Team
New around here?