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Outage in Rotherham?

Tiamat72
Joining in

Hi,

Router flashing red light, online looping saying router not connected correctly,  pressed still not working and get same video. 

I also know someone in same street also gas no BB but also have TV.

Thanks in advance.

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Matthew_ML
Forum Team
Forum Team

Hey Tiamat72, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I can see there was an area outage however this has ended.

Are you still having some issues? 

Matt - Forum Team


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