Forum Discussion

friarspark's avatar
friarspark
Joining in
2 years ago

Ordering WiFi pods

Had 1gb installed this morning. Signal isn’t great in garage and a bedroom. As part of my deal it says I should be able to get up to 3 WiFi booster pods.  i e tried to call to no avail so how do I a...
martindunne's avatar
martindunne
Joining in
6 months ago

I need help getting a wifi pod as my signal in a couple of rooms is bad - upstairs is terrible - 1gb wifi, often getting less than 120mb download speeds, signal drops from time to time completely. 

Connect App won't connect to the hub so I cant do the scan, though speed tests prove it isn't great when compared to the same room as the router - how do I get a wifi pod ordered?

Kath_P's avatar
Kath_P
Forum Team
6 months ago

Hi martindunne, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your connection and need some help ordering a WiFi Pod. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,