Forum Discussion

billkilv's avatar
billkilv
Up to speed
7 months ago

Ongoing dropouts and quality issues

At the end of my tether - had a tech around today who diagnosed line quality and signal strength issues as the reason my entire broadband drops the signal. He fitted something to the line in at the router, but this hasn't fixed the problem.

During a Teams meeting this afternoon I lost all connectivity, very briefly, then later the speed/quality dropped then recovered. The dropouts are really short duration and affects all connected devices.

Realspeed cannot now connect to the Hub and ThinkBroadband Quality Monitor is still showing a lot of latency spikes and a high average latency.

It's not just me, my nextdoor neighbour is having exactly the same problem, so I seems to be an issue outside of my property.

Help!

  • Martin_N's avatar
    Martin_N
    Forum Team
    7 months ago

    Hi billkilv,

    Thank you for your post. We're sorry to hear about the issues you've had with your service. 

    We are happy to take a look into this for you. I will private message you now to confirm your details. 

    ^Martin