2 weeks ago
This problem is driving me nuts! In the last week my iPad and iPhone, when connected to our Virgin WiFi (full fibre) will not open www.3churches.org. They just time out. I have deleted all website data, reset both devices, to no avail. If I switch to 5G the website opens fine, but when on WiFi only this site will not open (all other websites seem to be fine). The odd thing is that my iMac which is also on the same WiFi network opens the website fine. All devices use Safari browser. Any ideas?
Simon
Answered! Go to Answer
2 weeks ago
When enabled, Apple Relay routes all your traffic via an Apple exit point, i.e. it functions much like a VPN.
I suspect that Apple Relay also bypasses VMs Child Safe and Virus Safe web filters.
Just keep a mental note that Apple Relay is enabled, in case some other website or app that was absolutely fine, suddenly grinds to a halt.
2 weeks ago
Possibly DNS issue. Check if the Mac and the phone are using the same DNS servers? Assume you rebooted the router. Install a VPN app on the phone and try that.
2 weeks ago
Try with Apple Relay disabled.
2 weeks ago
Well Apple Relay was already disabled on my iPad and iPhone - so I thought enable it and see what happens.... and it fixed it! No idea why but at least it's fixed the issue, thank you both for helping me find a solution.
Simon
2 weeks ago
When enabled, Apple Relay routes all your traffic via an Apple exit point, i.e. it functions much like a VPN.
I suspect that Apple Relay also bypasses VMs Child Safe and Virus Safe web filters.
Just keep a mental note that Apple Relay is enabled, in case some other website or app that was absolutely fine, suddenly grinds to a halt.
2 weeks ago
Well great it solves the issue but not so great that Apple Relay keeps coming and going. One minute it's available, next it isn't. Does this mean there's an issue with Virgin Media's DNS servers? It's a pretty harmless Church website so it does make me wonder. Are there are any decent free DNS servers I can use instead to see if that helps, or do I have to pay for a VPN?
Thanks again Client62 🙂
Simon
2 weeks ago - last edited 2 weeks ago
Coudflare is 1.1.1.1 and Google 8.8.8.8 both free.
Proton offer a decent VPN which has a very good "free" option - albeit with some limited functionality - but it does everything I need 😎
https://protonvpn.com/free-vpn
2 weeks ago
On your VM connection ( with Apple Relay OFF ) does the VM DNS return the correct IP for your website ?
Below I perform the lookup first with Virgin DNS and then with Google Public DNS - the result for me is identical.
C:\Users\Philip>nslookup www.3churches.org
Server: cache1.service.virginmedia.net
Address: 194.168.4.100
Non-authoritative answer:
Name: 3churches.org
Address: 87.247.245.133
Aliases: www.3churches.org
C:\Users\Philip>nslookup www.3churches.org 8.8.8.8
Server: dns.google
Address: 8.8.8.8
Non-authoritative answer:
Name: 3churches.org
Address: 87.247.245.133
Aliases: www.3churches.org
2 weeks ago
Hi Philip
I get exactly the same result as you on my iMac (which works fine with 3churches.org). However not sure how I do this command line test on my iOS devices to test. Will have to research that!
2 weeks ago - last edited 2 weeks ago by Jen_Y
Only slight difference on my iMac is the hash 53 after the addresses:
simon@Simons-iMac ~ % nslookup www.3churches.org
Server: 194.168.4.100
Address: [REMOVED]
Non-authoritative answer:
www.3churches.org canonical name = 3churches.org.
Name: 3churches.org
Address: [REMOVED]
simon@Simons-iMac ~ % nslookup www.3churches.org 8.8.8.8
Server: 8.8.8.8
Address: [REMOVED]
Non-authoritative answer:
www.3churches.org canonical name = 3churches.org.
Name: 3churches.org
Address: [REMOVED]
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]