No internet again

[pandaexpress2]

Woke up to no internet again, with the hub flashing red. No service outage in my area either online or on phone but next door neighbours hub the same. 

Have to say I will be leaving virgin as soon as my contract runs out as I work from home and the reliability is shocking with virgin.

[Tudor]

Unless you report it you will not get any compensation if the fault persists.

[pandaexpress2]

I have reported it like every other time.

[VMFibre123]

Same here been a customer since Dec23. Left Sky for better quality broadband. Wish I hadn’t now. I have to say they are shocking. customer service is terrible. Apps tell you everytime it’s your equipment. Just had a lengthy discussion with a Technician in india. Had to demand a check. turns out there is a fault in my area and not my router as they are saying. 

[pandaexpress2]

I was with bt and changed over the same time as you but I moved for better speeds as could only get 80mbps with bt. They were very stable and was with them nearly 10 years and had to ring them once. Rang VM every month at least.

[Matthew_ML]

hey pandaexpress2, thank you for reaching out and I am so sorry to hear this.

I can see you've been in touch with the team since this post, did they help at all?

Have you seen an improvement at all? 

[pandaexpress2]

Once again internet goes off for god knows time. I really need to cancel it and get out of my contract because it’s too unreliable. Any way to end it without penalty?

[jbrennand]

Is this a "known issue" if so what are VM saying is the cause?

See below for compensation

first for any “known network faults in your location - Look in 2 places
1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
The "compensation "timer" can also be started on this number if appropriate.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...
https://www.virginmedia.com/help/automatic-compensation
https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...

[carl_pearce]

VM replied to your last thread:

https://community.virginmedia.com/t5/Networking-and-WiFi/No-internet-again/m-p/5550340/highlight/tru...

[pandaexpress2]

I did all the checks as it happens regular so I know to check, but as usual was nothing wrong from what they could see. It has came back on but it is really annoying the amount of times it goes off.