No WiFi, no help.

[NM5]

Had new hub5 three days ago. Suddenly stopped working. Flashing red constantly. Rebooted numerous times. Unplugged etc etc. customer service not helping at all. Told me there is an outage. There is no outage. I queried why there is nothing online regarding this, was told oh it’s just appeared. Not convinced and still no reported issues in my area. I cannot work as I have no WiFi. I am totally stuck and don’t know what to do from here. I will be asking for a refund for every hour I am down. 

[carl_pearce]

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

After two working full working days you can claim.

You need a backup connection when working from home as you cannot rely on a residential connection with no SLA. I assume you get an allowance from where you work?

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

[Gareth_L]

Hello NM5

Thanks for your first post and welcome to our community.
Sorry to hear you are having an issue with your connection.

Looking at your hub it appears to be connected now, would you be able to confirm this is the case? If not, then please let me now and I can have a look into this in a bit more depth.

Gareth_L

[NM5]

Yes after checking multiple times and even going onto Twitter, it stated I had been disconnected. They asked me why. I just laughed and said you tell me, that’s what I’ve been asking for almost two days. . I ended up cancelling due to the appalling customer service. Thanks for your reply.