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nickdems's avatar
nickdems
Tuning in
2 years ago

No Ranging Response received T3 timeout

Hi all,

I saw a few other people also have report T3 timeout issues, but here's my thread as I have a different setup. 
I had a similar issue earlier in the year when VM moved to 100+mbps upload (raised here ).

I've been having issues recently with my internet dropping constantly every single day for the past couple weeks. The only way to fix it is to reboot the Hub4 modem, otherwise the internet is never restored!

I have the Gig1 package, and use the Hub4 in modem only mode (i tried router mode but also kept dying and taking the whole LAN with it - no thanks). As mentioned, the internet keeps dropping and i've tried reducing the number of external connections i made, but it still is just a matter of time before it fails. The modem is connected with a short 1m cable to the box in the wall.

When i last checked there were no faults in the post code checker.

Please let me know if i can provide anything more from my side, I have pasted them as plain text below

Thank you,
Nick

 

 

6 Replies

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  • nickdems's avatar
    nickdems
    Tuning in
    2 years ago

    Network Log

    Time Priority Description
    Thu 07/12/2023
    11:22:49 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 07/12/2023
    11:22:41 6 CMSTATUS:US_Diplexer_Mode_Change_Ignore: (TLV-9) , (5-85) ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 07/12/2023
    11:22:41 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 07/12/2023
    11:19:30 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 07/12/2023
    11:19:24 6 CMSTATUS:US_Diplexer_Mode_Change_Ignore: (TLV-9) , (5-85) ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 07/12/2023
    11:19:24 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 07/12/2023
    09:27:50 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 07/12/2023
    09:27:45 6 CMSTATUS:US_Diplexer_Mode_Change_Ignore: (TLV-9) , (5-85) ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 07/12/2023
    09:27:45 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 07/12/2023
    00:57:05 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 07/12/2023
    00:56:59 6 CMSTATUS:US_Diplexer_Mode_Change_Ignore: (TLV-9) , (5-85) ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 07/12/2023
    00:56:59 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    23:02:58 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    23:02:52 6 CMSTATUS:US_Diplexer_Mode_Change_Ignore: (TLV-9) , (5-85) ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    23:02:52 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 01/01/1970
    00:01:21 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    20:27:43 6 CMSTATUS:US_Diplexer_Mode_Change_Ignore: (TLV-9) , (5-85) ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    20:27:43 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    19:40:21 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    19:40:16 6 CMSTATUS:US_Diplexer_Mode_Change_Ignore: (TLV-9) , (5-85) ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    19:40:16 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 01/01/1970
    00:01:21 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    14:14:21 6 US profile assignment change. US Chan ID: 14; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    14:14:20 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    10:02:33 6 US profile assignment change. US Chan ID: 14; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    10:02:33 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    10:02:17 6 CMSTATUS:US_Diplexer_Mode_Change_Ignore: (TLV-9) , (5-85) ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    10:02:17 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 01/01/1970
    00:01:21 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    08:22:42 6 US profile assignment change. US Chan ID: 14; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    02:40:31 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    02:39:58 6 US profile assignment change. US Chan ID: 14; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    02:39:58 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    02:39:45 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    02:39:41 6 CMSTATUS:US_Diplexer_Mode_Change_Ignore: (TLV-9) , (5-85) ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    02:39:41 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 01/01/1970
    00:01:21 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 06/12/2023
    02:07:31 6 US profile assignment change. US Chan ID: 14; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 05/12/2023
    19:46:28 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 05/12/2023
    19:46:03 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 05/12/2023
    19:45:54 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 05/12/2023
    19:45:52 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 05/12/2023
    19:45:42 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 05/12/2023
    19:43:07 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 05/12/2023
    19:42:47 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 05/12/2023
    19:42:10 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 05/12/2023
    19:41:04 6 CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 05/12/2023
    19:41:02 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 05/12/2023
    19:40:27 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 05/12/2023
    19:35:39 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

  • nickdems's avatar
    nickdems
    Tuning in
    2 years ago

    Downstream

    3.0 Downstream channels
    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    5 171000000 3 40.4 QAM256 5
    4 163000000 3.3 40.4 QAM256 4
    6 179000000 2.8 40.9 QAM256 6
    7 187000000 2.7 40.9 QAM256 7
    8 195000000 2.6 40.9 QAM256 8
    9 203000000 2.4 40.9 QAM256 9
    10 211000000 2.3 40.4 QAM256 10
    11 219000000 2.4 40.4 QAM256 11
    12 227000000 2.5 40.4 QAM256 12
    13 235000000 2.5 40.9 QAM256 13
    14 243000000 2.2 40.9 QAM256 14
    15 251000000 1.8 40.9 QAM256 15
    16 259000000 1.5 40.4 QAM256 16
    17 267000000 1.1 40.4 QAM256 17
    18 275000000 1.5 40.4 QAM256 18
    19 283000000 1.8 40.4 QAM256 19
    20 291000000 2.2 40.9 QAM256 20
    21 299000000 2.2 40.4 QAM256 21
    22 307000000 2.3 40.4 QAM256 22
    23 315000000 2.5 40.4 QAM256 23
    24 323000000 2.8 40.4 QAM256 24
    25 331000000 3 40.4 QAM256 25
    26 339000000 3.2 40.4 QAM256 26
    27 347000000 3.2 40.4 QAM256 27
    28 355000000 3.3 40.4 QAM256 28
    29 363000000 3.3 40.4 QAM256 29
    30 371000000 3.4 40.4 QAM256 30
    31 379000000 3.5 40.9 QAM256 31
    32 387000000 3.6 40.9 QAM256 32
    33 395000000 3.5 40.4 QAM256 33
    34 403000000 3.2 40.4 QAM256 34


    3.0 Downstream channels
    Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
    5 Locked 40.366287 0 0
    4 Locked 40.366287 0 0
    6 Locked 40.946209 0 0
    7 Locked 40.946209 0 0
    8 Locked 40.946209 0 0
    9 Locked 40.946209 0 0
    10 Locked 40.366287 0 0
    11 Locked 40.366287 0 0
    12 Locked 40.366287 0 0
    13 Locked 40.946209 0 0
    14 Locked 40.946209 0 0
    15 Locked 40.946209 0 0
    16 Locked 40.366287 0 0
    17 Locked 40.366287 0 0
    18 Locked 40.366287 0 0
    19 Locked 40.366287 0 0
    20 Locked 40.946209 0 0
    21 Locked 40.366287 0 0
    22 Locked 40.366287 0 0
    23 Locked 40.366287 0 0
    24 Locked 40.366287 0 0
    25 Locked 40.366287 0 0
    26 Locked 40.366287 0 0
    27 Locked 40.366287 0 0
    28 Locked 40.366287 0 0
    29 Locked 40.946209 0 0
    30 Locked 40.366287 0 0
    31 Locked 40.946209 0 0
    32 Locked 40.946209 0 0
    33 Locked 40.366287 0 0
    34 Locked 40.366287 0 0


    3.1 Downstream channels
    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    159 96 4K 1840 QAM4096 759


    3.1 Downstream channels
    Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
    159 Locked 43 2.8 3934155 0

  • nickdems's avatar
    nickdems
    Tuning in
    2 years ago

    Upstream

    3.0 Upstream channels
    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    1 49600000 46.5 5120 KSym/sec QAM64 9
    2 23600000 45 5120 KSym/sec QAM32 13
    3 30100000 46 5120 KSym/sec QAM64 12
    4 36600000 46 5120 KSym/sec QAM32 11
    5 43100000 46 5120 KSym/sec QAM32 10


    3.0 Upstream channels
    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    1 ATDMA 0 0 0 0
    2 ATDMA 0 0 0 0
    3 ATDMA 0 0 0 0
    4 ATDMA 0 0 0 0
    5 ATDMA 0 0 0 0


    3.1 Upstream channels
    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    14 10.0 49.2 2K QAM8


    3.1 Upstream channels
    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    14 OFDMA 200 53.9 0 0

  • nickdems's avatar
    nickdems
    Tuning in
    2 years ago

    config

    General Configuration
    Network access
    true
    Maximum Number of CPEs
    1
    Baseline Privacy
    true
    DOCSIS Mode
    3.1
    Config file
    54k;fg87dsfd;kfoA,.iyewrk


    Primary Downstream Service Flow
    SFID
    620
    Max Traffic Rate
    1200000450
    Max Traffic Burst
    42600
    Min Traffic Rate
    0


    Primary Upstream Service Flow
    SFID
    619
    Max Traffic Rate
    110000274
    Max Traffic Burst
    42600
    Min Traffic Rate
    0
    Max Concatenated Burst
    42600
    Scheduling Type
    bestEffort

    • Zoie_P's avatar
      Zoie_P
      Forum Team (Retired)
      2 years ago

      Hi nickdems, 

      Thank you for your post and for posting your stats, I have checked and there are some issues in your downstream that would require a tech. I will pop you over a PM to get this booked. Keep an eye out for the little envelope 👀📩
      Thanks,

      Zoie

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    2 years ago

    Hi nickdems, 
    Thank you for messaging with me, I am glad we could get this booked in for you. Please keep us posted with how you get on.

    Zoie