No RF signal area 20

[MrBungle]

509063101

Broadbands gone down 

Just thought you could check. 

 i see your onto this 👍 

 

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[MrBungle]

Fixed 😁 👍

[Ashleigh_C]

Hi there @MrBungle 

Thank you so much for your post and welcome back to the forums. 

I am sorry to hear that you were facing an issue, though I am glad to hear that this is back up and running. If you so face a drop in connection in the future we would advise checking either via the service status page here or by calling 0800 561 0061, there you can check for outages that have already been reported. 

[MrBungle]

Gone down again this morning no RF signal. Got a txt saying you have fixed it but still no RF signal.

Reset the hub 4, still no RF signal.

Please help 😭 

Phoned 0800 561 0061 hopefully it will be fixed by 4pm 🤞

Wooooo we are back 🙌

[Daniel_Et]

Hi @MrBungle, 

We're sorry to hear about the problem you were having, but we're glad it was fixed.

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel

[nodrogd]

Faults can be caused by issues at the local headend or in a street cabinet on the local network. Outages can also be caused by local public electricity supply failures up to 1km away from your location.

[Matthew_ML]

Thank you for posting this and this is correct it will be affecting the whole area.