Forum Discussion

Rochy_Dad's avatar
Rochy_Dad
Joining in
22 days ago

No Internet/Network access

Internet has been down all day, spoke to customer support agent who said they would have it fixed but they never contacted me back and I can see the status is now "resolved".

The router Hub 5 light slowly flashing white and I have tried plugging out, hard reset, checked drivers but no joy.

I can find the Hub on my devices and PC and connect to it but there is no Internet access at all. Working from home and being pawned off by customer support is making the issue even more annoying

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    22 days ago

    What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

     

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    18 days ago

    Hi Rochy_Dad 👋

    Welcome to our Community Forums and thanks for your post. 

    I'm sorry for the issues with your service.

    How have things been since posting? 

    I've not been able to locate your details using your Forum profile but if you still require assistance with this matter, please respond to my PM 📩and I will be more than happy to help you.

    Cheers