Newly connected to broadband, now cannot access cctv remotely although connected to broadband.

[Carl83]

Cannot connect remotely to cctv. No previous issues with BT

[jpeg1]

Does your remote app connect directly to your IP address, or through a remote CCTV company server?  The action needed will be different.

[Client62]

The manual will explain how to register / configure the cameras for remote access,
that process may need to be repeated now the ISP has changed.

[Sabrina_B]

Hi @Carl83 👋.

Thanks for reaching out to us, apologies for the issues that you have been facing with connecting your CCTV to our network. Can we ask since your post have you been able to get this resolved or do you need further assistance?

Please let us know as well as what you have done so far in order to connect. 

Sabrina