Forum Discussion

infidel's avatar
infidel
Dialled in
2 years ago
Solved

New virgin router.

My new virgin router keeps going on and off line every few seconds despite being plugged into my PC with a cable  it make typing difficult plus other issues. Any idea's anybody.
  • newapollo's avatar
    newapollo
    2 years ago

    Hi infidel 

    Are there any known issues? Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there. The Check Service Status is often only populated with details of wide spread outages.

    You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level. Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

newapollo's avatar
newapollo
Very Insightful Person
2 years ago

Hi infidel 

Are there any known issues? Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there. The Check Service Status is often only populated with details of wide spread outages.

You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level. Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

  • infidel's avatar
    infidel
    Dialled in
    2 years ago

    Nothing I have done to resolve the problem of my PC going on and of line continually has worked The TV is not affected Its happend since I had to change to the new router. I would like to arrange a new router is sent to me or an engineer to look at the old wiring cables. I am seriously looking at not renewing my contract with VM which I am very reluctant to do. 

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      2 years ago

      Hello infidel.

      Thank you for bringing the router issue to our attention.

      Sorry you have had to though.

      Regarding the replacement, it would be best to arrange for an engineer to attend.

      That way we can also check the internal and external cabling/connections.

      If we sent out a replacement and the symptoms persisted, it would delay actual fix.

      Hope that makes sense.

      So I can arrange this for you.

      I will need to send you a private message to pass security. 
      If you can check your logo at the  top right of your screen that would be great. 
      Regards     
      Gareth_L