New Router????
Hi, I have called customer service a few times to get a new router as my current one doesnt allow some devices to connect, when i call i go through the technical checks, get told i need a router and...
Forum Discussion
Hi,
Could someone from Virgin Media customer care / complaints team please get in touch with me ASAP, i have been calling your customer service teams now for 4 weeks trying to get a new router and everytime im told ill get a new one sent out i call to see where it is and the work order "hasnt been raised" at last count ive made around 30 calls to try and get this resolved (albeit like 5-8 were dropped calls when the phone line went dead).
Thanks
Awful service. Do consider raising a formal complaint (the link is below). Also keep similar posts to one thread.
Why do you need a new hub? They are not normally sent out if you have a fault, it usually involves a technician’s visit.
- Ashleigh_C
Forum Team
Hi there Magnesium2024
Thank you so much for your post and welcome back to the forums.
As we are still currently in a PM discussing another issue I'll be happy to look into this with you as well there.
I'll pop you a message again just so you are aware I'm happy to look into this with you 😊
