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My new Hub5 is identifying as my old Hub4

scottApoint
Tuning in

Hey anyone 

I don't know why i post on here as i never get any response but I'm going to just highlight a really weird situation in regards to my new set up from Virgin media. I have been a customer for years and had many tv boxes and hubs from virgin, the latest i have is the new hub5 which i installed today to replace the hub4 and i put the hub4 along with its power cord into the packaging/box provided with my hub5 to return the hub4. I then plugged in and installed the hub5 which has a new network name and wifi password obviously, and waited for the hub5 to do its thing and install, power up etc. Once the hub5 was ready i connected my cables to the rear of the hub5 and went to rejoin my devices. The new hub5 is identifying itself as my old hub4 with the same network name and allowing me to access wifi etc with the old hub4 password as well, im no expert but how is that even possible let alone allowed to happen, my hub5 has a completely different network name or SSID i think it may be known as by experts, and a completely unique wifi password also, but i am able to join and connect all of my homes devices, which includes several Alexa echo dots, 2 virgin tv boxes, 2 virgin wifi pods, multiple smart tv’s and Amazon firesticks along with 4 iPhones to the new hub5 with the wifi password for the unplugged and put in a box hub4. Make this make sense to me please 

4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

Do you have the VM Connect app perchance?  The "intelligent wifi" within the Hubs and Connect app can rename new Hubs to have the same SSID and passwords as the previous Hub.

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Client62
Alessandro Volta

The VM Connect app has a setting that enables carry forward the SSID / Password from the previous Hub to the replacement Hub.

It is super confusing as customers are often quite unaware it is there & may be enabled,
plus may take a day or so to come into effect.

I am in same boat here, so how do i sort this issue out? I also can't log into my hub 5 on the browser as none of the passwords work, not the new password with the new ssid or my old ssid password wth!! 

Adduxi
Very Insightful Person
Very Insightful Person

You don’t use the SSID password to logon to the Hubs console. It’s the settings password on the bottom of the Hub. 

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