Moving overseas returning equipment

[stockport1965]

Our Virgin contract ends on November 26th 2024. I have broadband only.

We are going overseas on October 30th 2024

When can I give notice so I can  post the equipment back.

If equipment isn't posted back, what is the charge?

[goslow]

You have to give VM 30 days notice to cancel.

Equipment charges below (at the bottom of the page)

https://www.virginmedia.com/legal/price-guides

You may wish to consider wrapping up all of your dealings with VM before you depart.

[stockport1965]

Doesn't say how much the charges are.

I rang them yesterday and spoke to a very helpful advisor. They are sending me a box out early, so I can cancel 4 weeks before we go and post modem back the morning we travel

[goslow]

From the bottom of that link

V6: up to £100 per unit Hub 3: up to £50 per unit Hub 4: up to £75 per unit Hub 5: up to £75 per unit Hub 5X: up to £85 per unit Emergency Back-up Line: up to £50 per unit Wired Booster: up to £50 per unit WiFi Booster: up to £50 per unit Intelligent WiFi Pod: up to £86 per unit VTV360: Up to £100 per unit Stream: Up to £60 per unit

[Carley_S]

Hi @stockport1965 

Welcome back to the community forums 

We can see that @goslow has already kindly supported you on your questions regarding returning the equipment. 

You can see our full return steps here should you need. You can also print off your own returns label and order packaging should you need from the link provided in this post. 

Once your ready to let us know you're moving, you can chat to us here and the team can get this all arranged for you. 

[stockport1965]

Where do we locate where to drop the equipment off. Anywhere that accepts Yodel?

[Matthew_ML]

Hey stockport1965, thank you for reaching out and anywhere that accepts Collects+ which is yeah anywhere Yodel do as they work with Collect+.

If you Google Collect+, pop your postcode in and it will give you the nearest place to you.