Move the router/modem from downstairs to upstairs

[DRB2024]

I would like to have an engineer come out and move the equipment so I'm able to have my router/hub in an office upstairs and not downstairs. I realise there will be a fee but I would like to make appointment how do I go about doing this ? 

[newapollo]

Hi DRB2024 

Moving the hub might cause connection problems with the devices currently located downstairs.

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[jbrennand]

As Dave has advised - it "may" cause some issues for connections downstairs.  An alternative to consider is to run some Cat6a ethernet cable from the Hub up to the office yourself,  and then connect all your office equipment  to a switch or wireless access point you connect on the end of it.  Like the one I use - see my sig.

[DRB2024]

Downstairs we only have the TV which is uses Wifi , laptops and phones. The devices upstairs are more essential for a wired connection. I considered running cat6 ethernet but the office is at the back of the house and the room currently with the modem is at the front so would be a major job. 

[jbrennand]

One thing often overlooked that I did recently was to ethernet connect my sons bedroom at the upstairs front of the house to the router in the ground floor back room - by running the cable "externally" around the house.

It was surprisingly so easy for us to do.  Our 1930's brick built house still has several perforated "air bricks" so the external grade cable was easily passed out thtrough the one nearest the router - pinned to the external wall - then came in via the airbrick in that bedroom.

I appreciate it wont be that easy in all cases - just that you may have to think of these sorts of routes too (under floorboards, out/in via a window frame hole, etc) before giving up.  Although if moving the Hub for £25 will sort it then its no contest 🙂

[Matthew_ML]

Hey DRB2024, thank you for reaching out and a warm welcome to the community.

We can look at moving this for you but there would be a one off charge of £25 for this.

Let us know if you would like this or not.