M500 Broadband, but often only 90mbps during waking hours.

[Stonedofmoo]

Good afternoon VM Team.

Been many years since I was a VM customer, but moved back into a a VM broadband area and was connected last week using a M500 package.

I've just come from Vodafone 60-70Mbps via the phone line, but while slow it was always steady. This M500 package so far has underperformed every time I come to test it.

While I have seen 500mbps in speed tests, it's always late at night or early morning. During waking hours I consistently get nothing more than 90mbps, to the point I'm suspecting that I am throttled.

It's not my end. I have rebooted the VM Hub 3.0, I've tried it in router and modem mode conneted to my own router and I'm connected by ethernet cables.

This is your own test right now

These are the tests throughout the day. Pay attention to the sudden drop in performance between 10:30 and 11:30am

This 10:30-11:30 period coincides with a period of sustained packet loss, suggesting the connection dropped.

While I don't expect to see 500Mbps at every point of the day, less than 1/5 of the advertised speed is very poor, and having been a customer of yours before and suffering similar issues I know very well the performance varies greatly depending on which area of your nework I'm connected too.

Can you please investigate and determine how I can get the speeds you are advertising throughout the day.

[legacy1]

get new cable

amazon.co.uk/1aTTack-3m-Ethernet-Patchcabel-compatible/dp/B00VC067OA/ref=sr_1_5?crid=3GB0NPWGY9LBW&d...

[Stonedofmoo]

My cables are fine and were changed in the course of testing; the issue is with the provider 

[jpeg1]

Post a link to the live BQM so we can see the full picture. 

[Stonedofmoo]

Ok, try This 

[jpeg1]

Apart from the complete dropouts, there is some packet loss during the day. It would be interesting to see what happens to the BQM during speed tests rather than those old ones. 

[Client62]

BQM is not going to shed any light here.

https://www.samknows.com/realspeed/     understanding the bandwdth at the Hub and PC are what matters.

Seeing a max of around 90 Mb/s in downstream is always the same fault, the Hub or PC  ( one can not tell which end ) have redated the network connection form 1Gb/s to100Mb/s.  Check this on the Hub and PC & find the reason why.

Reasons are typically a PC NIC that is 10/100 only, a PC NIC fault, a network cable fault, a 1Gb/s NIC with a driver issue / Speed & Duplex configuration error.

[jpeg1]

Disagree. We need to see if there is any contention during the periods of slow downloads.  At the moment the two periods don't match. 

[Stonedofmoo]

Evening all

I changed the cables yesterday. Router is currently showing 1Gbps on the internet port

Speeds have been higher and lower today when tested.

 

[Stonedofmoo]

 

Just now, nothing changed at my end; demand in my area has clearly dropped...