Lan connection not working so I have no heating.

[MotoGPMaz]

I had a nightmare with BT/EE for 5 months. There is a local issue they cannot fix and thousands have left them in my town.  So I dumped my contract and joined Virginmedia. Internet is great, but my LAN ports do not work.  I have internet heating that works from an app from a unit that plugs into a LAN ports, it’s worked fine in every single modem, but not this one, as I’m severely disabled and sometimes cannot get out of bed I need my heating app as the thermostat is elsewhere.  The engineer did not bother plugging this back into the modem. I did, none of the LAN ports work, I have no heating, I’m freezing and the ‘Indian’ contact centre didn’t give too hoots and told me they will send someone out on Monday, great accessibility support guys…………not impressed……so I guess I’ll just freeze to death till my carer gets here then 😳

[jbrennand]

Someone will reply here soon - there have been several similar posts on here with solutions that worked.

But... what Hub model is it and do the ports work ok when you plug a computer/laptop/console/phone etc into them on a good ethernet cable ?

Also, what make/model of heating module is it you are plugging in?

[legacy1]

VM hub has limited support you need to look at a better router with 1Gb ports and put hub in modem mode

[jbrennand]

See Tudor's reply here as a starter/example..

https://community.virginmedia.com/t5/Networking-and-WiFi/Tado-bridge-won-t-connect/m-p/5595236#M6002...

[MotoGPMaz]

I think it’s the new hub 5 and I suspect it may be the Ethernet cable, I’ve ordered a higher cat rated cable to see if this works. It worked fine on BT/EE.  TBH I’m severely disabled therefore I’m restricted by what I can do myself.  The engineer could see this was plugged in and surely you’d think he would have said something, or at least tried it himself, like the BT engineer did. I’ve never had an issue with the heating on a LAN port until now, so I’m going to try a better Ethernet cable, see if this works, failing that I complained and they sending out another engineer on Monday…….I’ve managed to get my WiFi heating working, I just cannot use the app as the Ethernet connector won’t work……..

[MotoGPMaz]

No idea how to do that I’m afraid 

[Client62]

I suspect this is yet another instance of a Hub 5 not working with a 10Mb/s heating controller
and a low cost 10/100 or a 10/100/1000 switch being required to recreate a 10Mb/s connection for the heating controller.

[MotoGPMaz]

Will a higher cat Ethernet cable work to connect this t p link hub to my mode, then I can plug my heating system into the t p box? 

[Client62]

Higher grade network cables are fine, but CAT5e would be fine.

If you have some network cables to hand give them a try as it may get you back on line.

[legacy1]

Not that hard really or get someone to help you guessing you don't need a high end router so something like this

TP-Link Archer AX1500 Router WiFi 6 AX1500Mbps, WiFi Router,Gigabit Ethernet Ports, VPN Router Serve...

connect your devices to this new router connect router WAN port to hub which will work then to do it right go to 192.168.0.1 hub settings change to modem mode