Issues with fiber signal dropping

[Rudbo]

So I recently had full fiber installed and since then I’ve noticed that my signal seems to drop momentarily and then comes back on. I’ve noticed by some of my iPhone games failing to load, apps such as Facebook taking a while to load pictures etc, Speedtest app failing to start and my iPhone notifying me that my private networking has been restored. It’s the same on my wife’s iPhone too. 
does anyone have any suggestions for this? 

[Client62]

In the Hub menu:
1) Turn OFF  Wireless Optimisation aka Smart Wi-Fi
2) Change from Auto Channels to fixed channels on both Wi-Fi bands.

[Rudbo]

I’ll try that. Any recommendation on which channel and channel with to use? 

[Rudbo]

Still seems to be doing it 

[RT123 · Accepted solution]

Hi.

You're saying you are on a full fibre connection so might need to call the team on 0345 454 1111 - the forum team can't help if you are on full fibre (XG-PON) as far as I am aware.

[Rudbo]

I’ve just given them a call but didn’t get far. The guy was trying to blame the WiFi extender I have installed but I don’t him I don’t use it for WiFi, just to provide an Ethernet connection in another room plus I was having the issues before I installed that. Then he kept insisting everything is fine with my installation when clearing something isn’t right; be it with the line or router settings. He’s now suggested an engineer visits to take a look 

[Ashleigh_C]

Hi there @Rudbo 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for posting. As the community have already pointed out we are not able to assist further on issues with the XG-PON service but our phone lines will be able to offer further insight.