Intermittent wi-fi.

[Jameskd]

Have been having intermittent wi-fi problems for about 3 months. Last week and engineer called and changed my TiVo box, an hour later my wi-fi went down again. I have spent hours talking to someone in India, going through the same resets etc, a lot of the time I cannot understand what they’re saying.  Resetting my box will sometimes solve the problem but not for long. At the moment I have a flashing amber light on my TiVo box, I have wi-fi but can not go into the Home Screen, it’s showing a connection fault CS9994. I am now at my wits end, I am sick of the constant faults and lack of support from VM. I need an engineer and this time an engineer who can fix the fault. I would also like to be able to talk to someone, not go through a call centre in another country, and go through my options.I am now considering leaving VM I have never had such poor service.

[Paul_DN]

Hi Jameskd,

Thank you for reaching out to us in our community and welcome, sorry to hear you have been facing issues with your Wi-Fi which has caused issues with your TV Box, I was able to locate you on our system and can see you have spoken to us, I was also able to take a look at things our end and can see you have a weak signal on some devices.

What was advised when you spoke to us?

Regards

Paul.

[Jameskd]

Have made approx 3 calls to your call centre, each time went through all the re-set procedures. After a re-set everything is okay for about an hour then I start loosing wi-fi on and off and I now have a permanent fault on the tv home page, “connection problem “. code CS9994. I have checked all connections and have replaced the ethernet cable. Two days ago I switched from cable to wireless for tv, okay for day and then back to normal problems. I am also, intermittently getting different flashing lights on my TiVo box, sometimes an amber light and sometimes a green light (looks like 2 pieces of paper) TiVo box was  replaced 2 weeks ago. I am desperate to get this problem sorted, please help. Apologies for delay in responding, my internet was down!

[Martin_N]

Thank you for that information. We would be happy to investigate this further for you. 

I will private message you now to confirm your details. 

^Martin