Intermittent failure of Wi-Fi on all devices

[no_angel]

Intermittent and countless failures of wireless signal. I’m a new account. There are no appliances near the hub. There is no third party hub. Constantly having to reboot. Had an engineer out, worked for a few hours, and back to failure. The only way I got a tech was to threaten to cancel. Just need this sorted.

[Client62]

Modify the Hub's Wireless settings to prevent the Hub from stopping / re-starting the Wi-Fi as it changes channels...

1) Disable  Channel Optimisation

2) Disable Auto Channel selection on both 2.4Ghz and 5Ghz.   ( E.g. Select Channel 6 & Channel 44 )

[no_angel]

Hi

Thanks for the reply. Would changing those settings affect the devices on 2.4Ghz? I have smart lights and plugs.

Many thanks

[Matthew_ML]

Hey no_angel, thank you for reaching out and I am sorry to hear about this.

We understand this can be frustrating, those settings could change this yes but you can manually add the devices back on to each frequencies if you wish.

How has the connection been over the weekend? Cheers 

[Client62]

The affect we are looking for is a stable Wi-Fi for all 2.4 and 5Ghz devices i.e. no random Wi-Fi dropouts during extended Zoom / Skype / VPN sessions or interruptions TV streaming services.

Below is are our Hub 3 settings as seen from the Hub's menus at http://192.168.0.1/

Note: If you have VM Pods - Smart Wi-Fi has to remain on.