Intermittent Broadband Freeze and Drop Out Issues

[DA65]

Further to earlier posts Virgin  Enginners visited this am and discovered splitter in roof for second TV box removed some years ago. They removed the spltter and power levels are much improved as following Hub stats   Will only know if this resolves issues after use.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	162750000	Locked
Ranged Upstream Channel (Hz)	49600000	Locked
Provisioning State	Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	162750000	1.2	40	256 qam	4
2	154750000	1.2	38	256 qam	3
3	170750000	1.2	38	256 qam	5
4	178750000	0.7	40	256 qam	6
5	186750000	0.2	38	256 qam	7
6	194750000	0	38	256 qam	8
7	202750000	-0.2	38	256 qam	9
8	210750000	-0.4	38	256 qam	10
9	218750000	-0.9	38	256 qam	11
10	226750000	-1.2	38	256 qam	12
11	234750000	-1.5	38	256 qam	13
12	242750000	-2.2	38	256 qam	14
13	250750000	-2.5	38	256 qam	15
14	258750000	-2.7	38	256 qam	16
15	266750000	-1.7	38	256 qam	17
16	274750000	-1.9	38	256 qam	18
17	282750000	-2	38	256 qam	19
18	290750000	-2.5	38	256 qam	20
19	298750000	-2.5	38	256 qam	21
20	306750000	-2.7	38	256 qam	22
21	314750000	-2.9	38	256 qam	23
22	322750000	-2.5	38	256 qam	24
23	330750000	-3	38	256 qam	25
24	338750000	-2.7	38	256 qam	26

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	29854	65595
2	Locked	38.9	27351	66788
3	Locked	38.9	13973	66755
4	Locked	40.3	8040	68881
5	Locked	38.9	17589	69250
6	Locked	38.9	27568	61632
7	Locked	38.9	30520	74329
8	Locked	38.6	21455	67403
9	Locked	38.9	3802	72593
10	Locked	38.6	7075	86051
11	Locked	38.9	7626	61233
12	Locked	38.9	6405	60946
13	Locked	38.9	7408	68822
14	Locked	38.6	7038	73463
15	Locked	38.9	7682	68479
16	Locked	38.9	7199	68031
17	Locked	38.6	8316	66244
18	Locked	38.9	7733	57358
19	Locked	38.9	7503	59430
20	Locked	38.6	7808	62378
21	Locked	38.9	8080	72223
22	Locked	38.9	8562	59361
23	Locked	38.6	8239	60909
24	Locked	38.9	9643	5630

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	47.8	5120	64 qam	7
2	36600000	47.5	5120	64 qam	9
3	23600000	47.8	5120	64 qam	11
4	43100000	47.5	5120	64 qam	8
5	30100151	47.5	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	3	0