My internet drops out intermittantly for about 3 days now. I have the superhub 3 in modem mode connected to an ASUS RT-AX86U. I've tried the usual things of switching off and on again, and putting the hub back in router mode, but get the same issues.
<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/a923879add1e15c57d98cd6a88cf4a4d66f9aadb"><img alt="My Broadband Ping - Home1" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/a923879add1e15c57d98cd6a88cf4a4d66f9aadb.png" /></a>
Thanks for the reply. The status shows everything is OK (no issues found), but there is obviously an issue.
Most recent errors on hub...
02/10/2024 12:40:31 critical No Ranging Response received - T3 time-out
01/10/2024 19:37:30 Error DHCP RENEW WARNING - Field invalid in response v4 option
An update for anyone who reads this.
I managed to get technical help over whatsapp with VM afer a couple of long waits. The VM hub was put back into router mode (again) and the same problem happens but not quite as often. Then it was suggested I get a WiFi pod and buy WiFi Max at £8 a month to help my wireless performance! Even though my speeds wired & wireless are fine, and the issue is intermittant dropouts of the complete internet. I nearly starting swearing at that point that!
Anyway, a few choice words later and an engineer has been booked for a couple of days from now. I just hope they can fix it.
Thanks, but it's already cat6 cable and all firmware up to date.
Suspiciously the dropouts have diminished since the engineer as booked. I changed back to modem mode on the hub to see what happens (ASUS RT-AX86U connected).
