Incorrect £130 Charge for Equipment Return

[Kumar1987]

I've received a notification from Virgin Media informing me of a forthcoming £130 charge for non-return of equipment, despite having returned it promptly to the nearest Yodel collection center. I have verifiable proof of return. How can I prevent this erroneous charge ? Any guidance on resolving this matter swiftly would be greatly appreciated

[John_GS]

Hi @Kumar1987 

Thanks for posting and welcome to the community.

Sorry to hear of the charge dispute. I'll send you a PM now to assist.