If we dont get a service we pay for do we get refunded?

[NicolaM88]

If work is being done in my area for today and tomorrow (almost 2 days) causing broadband to go down, which means no Internet or TV, we usually watch. Do we get refunded? As we are paying for a promised service that isn't working for the next 2 days, there are "issues in my area" until tomorrow. 

[ozsat]

You usually have to report that you actually have an issue to start the 'compensation timer'.

Assuming they know doesn't count.

[japitts]

Depends if this is planned work or an unplanned outage. It's extremely rare for a planned outage to cause a total loss of service for 2 continual days - these are usually concluded within a one-day outage window and often within a few hours. Also unless you're using VM's stream product or another internet-based TV setup, live TV doesn't use the internet.

For an unplanned outage, automatic compensation covers a loss of telephony and broadband service that extends beyond a 2working day window after being first reported - https://www.virginmedia.com/help/billing-and-payments/automatic-compensation