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Hub 5x not connect to VM Connect

Craiguk81
Joining in

Hi, I’ve been with Virgin Media for about 2 weeks, and everything was working fine until I added a second booster to my setup both issued by virgin media which was a saga to get!! . Since then, the network no longer shows up on the VM Connect app cannot be found. It's been like this for a few days, and tech support hasn’t been helpful.

There’s no VPN involved, and I have a new 2Gb connection. Can anyone help?

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1 REPLY 1

Matthew_ML
Forum Team
Forum Team

Hey Craiguk81, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I've taken a look and I can see you've been in contact with the team since this.

Did they manage to help at all? 

Matt - Forum Team


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