Hub 4 connected without internet.

[stephen91]

So iv recently been experiencing issues with my hub 4. I currently have 1100mb being delivered to my unit, however fastest speeds I ever achieve is around 200mb. 

The issue was previously on one device it would say connected without internet and would take around 5 mins to come back online.

I upgraded my network and placed my hub 4 into modem mode and installed 3 TP-link S7 AC1900 whole mesh wifi system. It may be now i can see the network easier, but I have multiple devices being disconnected for a few minutes at a time. or frequently lose all connection to the mesh altogether.

My theory is it must be the hub, but any help would be greatly appreciated!!

Thankyou,

[legacy1]

setup a BQM on your main router

Broadband Quality Monitor | thinkbroadband

[stephen91]

iv never heard of this befor, do i need any additional kit?

[Akua_A]

Hi @stephen91 

Welcome to our community forums and sorry to hear you may be experiencing Hub 4 service dropouts on your devices. We can understand the frustration this may have caused you and we want to do our best to look into this for you. We have run some tests and it looks like there may be an issue with your hub power levels. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

No problem at all @stephen91 Please let us know how the appointment goes and if you need any further help