Hub 3 Red Light

[Brokenspoke]

Hub has a permanent red light even after resetting etc… where can I get a new one? No simple menu to just get it swapped out. Intermittent signal affecting connected devices.

[Adduxi]

 Try a pinhole reset in the first instance, and if it remains red after this, it needs replaced, as a faulty overheat warning is a potential risk. 

[Matthew_ML]

Hey Brokenspoke, thank you for reaching out and a warm welcome to the community I am sorry to hear but thank you for confirming you have tried this.

Thank you for confirming you have tried to reset it, I am going to send you a PM so we can fix this for you. Cheers 

[Brokenspoke]

Trying to expedite new hub, however still not got a date for replacement. Have done 150 but now 24 hours without any date set. How quickly has anyone else had theirs replaced? Thanks

[Ayisha_B]

Hi @Brokenspoke,

I can see my colleague has PM'd you requesting some details.

Please do reply so a technician visit can be arranged for the hub to be replaced. 

Thanks

[Brokenspoke]

New hub being sent out by courier

[Matthew_ML]

Thank you for letting us know this.

Please do keep us updated on how it goes 🙂