Forum Discussion

SteveyW123's avatar
SteveyW123
Joining in
7 months ago

How do I order a WiFi pod?

Have Volt package, WiFi virtually non existent in one room, no obvious means of ordering via VM Connect app, going round in circles. Please help.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    7 months ago

    You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all to get it sorted.

     

  • Akua_A's avatar
    Akua_A
    Forum Team
    7 months ago

    Hi SteveyW123 

    Welcome back to our community forums and sorry to hear you have been having issues with trying to order a WiFi pod.  We will take your feedback onboard and pass it on to the relevant team for quality training and improvement. We can however see you were recently able to place an order. Please let us know how the install goes and if you need any further help.

    Thanks,