I signed up to VM at the start of November for broadband only services and it is now the start of December and I am yet to have working internet. The first router they sent us did not work but it took a week of jumping through the rings of running speed tests and going through the troubleshooting links in the VM app and VM connect before they agreed to send out a new router. The second router also did not work and it took another week of the doing the same thing before they organised an engineer to come out. The engineer could not get it to work and said that he thought there was an issue with the fibre on the street and would raise a ticket for someone to come out and take a look. That was over two weeks ago and nobody has come to take a look or fix anything. I have been without internet for a month and it is impossible to speak to an actual person to get any answers about if they are even trying to fix the issue. The VM app acknowledges that there’s an issue causing some “intermittent outages” in the area and that they are trying to fix it but the estimated fix time keeps getting pushed back further and further.
At this point I have just been trying to get in touch with someone to cancel my account but even that has been impossible. I’ve requested call backs from them but they have not tried to get in touch saying that they are too busy.
This has been the worst costumer service I have ever experienced.
[MOD EDIT: Subject title changed for clarity]
