Frequent daily dropouts And disconnections from WiFi

[mAdMaCCa]

Hi all

sorry, but I really don’t have a clue what’s in any of the below but have seen other posts with this kind of information when experiencing similar issues to me.

I am constantly getting kicked off my network saying Wi-Fi unavailable even when stood a meter from the router (Hub 5). When connected, I constantly get told connected with no internet, or internet unstable.

It seems to be no different if I plug a network cable in to the router and a device.

This will occur on a device even if I am next to it with a different device that is fully connected and getting strong speeds on speed tests (400+ down, 70+ up), although still nowhere near the promised 1gb.

it’s driving me insane, especially during the occasions when I’m trying to work from home.

Can anyone make sense of the below and help me in knowing what the issue might be and how to solve it please?

 Before it is asked, yes the Hub's location is:

• Out in the open
• Is Next to the TV not behind it
• Away from large bodies of water (e.g. fish tanks)
• Away from baby monitors and cordless phones
• Away from microwaves

 In fact, it’s exactly where the engineer put it when it was installed.

Thanks in advance.

Cable Modem Status
Item	Status	Type
Cable Modem Status	Online	DOCSIS 3.0
Primary downstream channel	Locked	SC-QAM
Channel Overview	Downstream	Upstream
DOCSIS 3.0 channels	32	5
DOCSIS 3.1 channels	1	1

[mAdMaCCa]

**** continued
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 8.5 41 QAM 256 25
2 139000000 10.8 40 QAM 256 1
3 147000000 10.4 40 QAM 256 2
4 155000000 9.8 40 QAM 256 3
5 163000000 9.3 40 QAM 256 4
6 171000000 8.9 40 QAM 256 5
7 179000000 8.8 40 QAM 256 6
8 187000000 8.7 40 QAM 256 7
9 195000000 8.8 40 QAM 256 8
10 203000000 8.8 40 QAM 256 9
11 211000000 8.9 40 QAM 256 10
12 219000000 8.8 40 QAM 256 11
13 227000000 8.6 40 QAM 256 12
14 235000000 8.5 40 QAM 256 13
15 243000000 8.3 40 QAM 256 14
16 251000000 8.4 40 QAM 256 15
17 259000000 8.4 40 QAM 256 16
18 267000000 8.7 40 QAM 256 17
19 275000000 8.7 40 QAM 256 18
20 283000000 8.9 41 QAM 256 19
21 291000000 9.3 41 QAM 256 20
22 299000000 9.3 41 QAM 256 21
23 307000000 9.2 41 QAM 256 22
24 315000000 9 41 QAM 256 23
25 323000000 8.7 41 QAM 256 24
26 355000000 8.4 41 QAM 256 28
27 363000000 8.4 41 QAM 256 29
28 387000000 8.1 41 QAM 256 32
29 395000000 7.8 41 QAM 256 33
30 419000000 8.3 41 QAM 256 36
31 427000000 9 42 QAM 256 37
32 451000000 10.2 42 QAM 256 40
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 41 349 0
2 Locked 40 344 0
3 Locked 40 367 0
4 Locked 40 392 0
5 Locked 40 362 0
6 Locked 40 404 0
7 Locked 40 386 0
8 Locked 40 380 0
9 Locked 40 376 0
10 Locked 40 340 0
11 Locked 40 327 0
12 Locked 40 304 0
13 Locked 40 369 0
14 Locked 40 366 0
15 Locked 40 412 0
16 Locked 40 349 0
17 Locked 40 373 0
18 Locked 40 388 0
19 Locked 40 389 0
20 Locked 41 304 0
21 Locked 41 274 0
22 Locked 41 305 0
23 Locked 41 307 0
24 Locked 41 342 0
25 Locked 41 345 0
26 Locked 41 348 1
27 Locked 41 355 0
28 Locked 41 409 0
29 Locked 41 409 0
30 Locked 41 337 13
31 Locked 42 330 0
32 Locked 42 290 0
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 94 4K 1840 QAM 4096 1108
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159 Locked 42 7.3 2103748880 0

[mAdMaCCa]

****** continued
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 46.5 5120 QAM 64 1
1 43100000 46.3 5120 QAM 64 2
2 36600000 45.8 5120 QAM 64 3
3 30100000 45.8 5120 QAM 64 4
4 23600000 45.3 5120 QAM 64 5
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 0 0 0
1 ATDMA 0 0 0 0
2 ATDMA 0 0 3 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 10 40.2 2K QAM 256
3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 OFDMA 200 74000000 0 0

[mAdMaCCa]

****** continued
General Configuration
Network access Allowed
Maximum Number of CPEs 3
Baseline Privacy Enabled
DOCSIS Mode 3.1
Config file k;fg87dsfd;kfoA,.iyewrkldJKDH
Primary Downstream Service Flow
SFID 724
Max Traffic Rate 1200000450 bps
Max Traffic Burst 42600bytes
Min Traffic Rate 0 bps
SFID 11152
Max Traffic Rate 128000 bps
Max Traffic Burst 4000bytes
Min Traffic Rate 0 bps
Primary Upstream Service Flow
SFID 723
Max Traffic Rate 110000274 bps
Max Traffic Burst 42600bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 42600bytes
Scheduling Type Best Effort
SFID 11149
Max Traffic Rate 128000 bps
Max Traffic Burst 4000bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 1522bytes
Scheduling Type Best Effort

[mAdMaCCa]

******* continued
Network Log
Time Priority Description
04-05-2024 12:21:44 notice GUI Login Status - Login Success from LAN interface
04-05-2024 12:03:44 notice GUI Login Status - Login Success from LAN interface
04-05-2024 01:33:57 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 01:33:57 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 01:23:48 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
04-05-2024 01:23:48 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-05-2024 14:40:37 notice GUI Login Status - Login Success from LAN interface
03-05-2024 08:46:49 notice GUI Login Status - Login Success from LAN interface
03-05-2024 01:52:06 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-05-2024 01:52:06 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-05-2024 01:31:54 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-05-2024 01:31:54 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-05-2024 01:21:51 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-05-2024 01:21:51 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-05-2024 01:11:45 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-05-2024 01:11:45 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-05-2024 20:45:21 notice GUI Login Status - Login Success from LAN interface
02-05-2024 20:43:17 notice GUI Login Status - Login Success from LAN interface
02-05-2024 20:39:39 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-05-2024 20:39:39 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-05-2024 20:39:34 notice REGISTRATION COMPLETE - Waiting for Operational status
02-05-2024 20:39:28 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-05-2024 20:39:22 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-05-2024 20:39:15 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-05-2024 20:39:13 notice Honoring MDD; IP provisioning mode = IPv4
02-05-2024 20:38:47 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-05-2024 20:38:40 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-05-2024 20:38:40 critical Cable Modem Reboot because of - tr069-reboot
02-05-2024 20:29:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-05-2024 20:29:25 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-05-2024 20:29:24 critical Cable Modem Reboot because of - Reboot Timezone Change
02-05-2024 20:26:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-05-2024 20:26:10 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[mAdMaCCa]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8068b77530182560861349a8ac1702be59... 

[mAdMaCCa]

As you can tell…I have no idea what I’m doing, so any response needs to be idiot proof please 🤣

I’ve done everything a non-techy would do, factory reset, reboot (about a million times), turn off for half an hour etc. and checked for issues in my area…nothing helps.

if this post is in the wrong place, my apologies, please feel free to move it.

thank you 😊

[Megan_L]

Hi mAdMaCCa,

Thanks for taking the time to post on our Community Forums, sorry to hear you're having issues with your connection on a daily basis! I understand how frustrating this can be 😥

I am here to help though and I've already gone ahead and checked your services on my side, I found some issues with your Hub stats which may be the root cause of your issues. 

It will need a technician to fix, which I'm going to Private Message you about in a moment. 

Speak soon!

Megan