Client (if I may call you that 😋), yeah I looked into that and it could be an interim solution but ultimately, we had a functioning mesh setup with the previous BT connection (the discs weren't supplied by BT, there were a purchase, just coincidentally branded BT before they became just WholeHome) and we need to arrive at a point where we have at least the same connection and coverage as before or we're going backwards so in the absence of modem mode, we need the solution to come from Virgin really since, despite having the hardware to provide coverage with mesh, we can't use it the same way. Access Point Mode would be a step backwards, even if possible.
And to be fair to Virgin, when I eventually got hold of someone, they have agreed to supply one of the black mesh extenders and we've had an email confirming the order so there's progress and it's all looking fine so far, as long as it arrives fairly swiftly, we'll be just fine. Also, whilst modem mode would be good, the advantages of wifi 6 for devices in range of the router and the improved tidiness of the setup would be lost. Our main need for fibre was my home business which backs up many Gb to backblaze, and with BT not even having begun upgrades on the local exchange, let alone provided fibre, an upload of 9Mb max (which we paid extra for!) was just not cutting it. In range of the router, and with main machines over ethernet, VM is already proving a satisfactory solution.
For anyone seeking info, I managed to break the endless loop created in the online Virgin portal, the non-starter solution in the app and the telephone-bot router-test fiasco, I got much more purchase on the issue by not using the 0800 number and using 0345 4541111 instead, a number I found in a post in here somewhere so we're off to the races. It certainly hasn't been the easiest as yet but I'm trying to not be all knee-jerk negative consumer here. We have progress. All good!
