Delayed Installation

[TigerLilly1]

Hello, 

At my wits end here!! Signed up for VM back in November 2023. Fast forward to now, installation dates keep getting put back! 
External works/cabling needs doing outside the property. 
The subcontractors have not come out, i have no confirmation/indication as to when they will come out. Closer to the installation date, VM pushes the date back. 
I have even gone to the extent of reaching out direct to the subcontractors - who ruthlessly tell me this VM problem and to deal directly with them!!! But then VM argue, the subcontractors are causing delay. 
Im going semi mad. Painful calls with no productive outcome. In accurate updates. Promised dates/failed visits. Calls getting disconnected. You name it?!  
I cant look elsewhere as the speeds in the area are not great. But in all honesty, i might start shopping around elsewhere. This is soul destroying. 
Current status - escalated matter (not sure if that is going to help or even get actioned) so waiting for a response. Been given an installation date (another 2 weeks). But still no movement/progress on ANY external works? 
Am i wasting time here? 

[jbrennand]

A VM person should reply here soon and may be able to advise what the real issue is

[Paul_DN]

Hi TigerLilly1,

Thank you for reaching out, really sorry to hear you have been waiting to get installed for over 2 months and that you have been unable to get any answers, so I can have a look for you I will send you an invite into a private chat, watch out for the white envelope to accept.

Regards

Paul.

[TigerLilly1]

Hi Paul, sent you the details as requested