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Connection issues

hally2727
Joining in

Had virgin for over a year now but speeds are dropping of especially upstairs which wasn’t a problem untill now any ideas got one of them virgin booster plugs but to be honest don’t know if it even works ? 

2 REPLIES 2

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi @hally2727

Thank you for your post and welcome to our forums 🎉

I am sorry to hear you are having connection issues, I have done some checks and can see all looks okay, can you please confirm if you are still having issues?
Thanks
Zoie

Spoke to customer services and they going to do a 24 hr check on it