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Connection dropping multiple times a day.
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on 17-09-2024 18:23
I am having major issues with my internet over the past few weeks. My Hub 5 router itself stays on the solid white light, then the cabled and wireless connections all drop off at random times. After about 5-10 minutes(ish), the Hub 5 flashes red multiple times, goes back to white and all is connected again. I keep getting many many many T3 timeouts on the router logs (I copied this from other post because this exactly what is happening to me).
Over the past month or more the page with services and outages was always saying there's a problem in my area and it will be fixed in 2 days. It never have been fixed and the same message has been displayed every day with different fix day. That issue "was resolved" a week ago or so, except it wasn't.
I've contacted Customer Service multiple times, the last time was on Sunday 15th when they said they will monitor my connection for 24 hours, at the end they said my connection is solid despite multiple drops.
It's like no one is capable to fix the issue, can anyone help?
9 REPLIES 9
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on 17-09-2024 17:45
I am having major issues with my internet over the past few weeks. My Hub 5 router itself stays on the solid white light, then the cabled and wireless connections all drop off at random times. After about 5-10 minutes(ish), the Hub 5 flashes red multiple times, goes back to white and all is connected again. I keep getting many many many T3 timeouts on the router logs (I copied this from other post because this exactly what is happening to me).
Over the past month or more the page with services and outages was always saying there's a problem in my area and it will be fixed in 2 days. It never have been fixed and the same message has been displayed every day with different fix day. That issue "was resolved" a week ago or so, except it wasn't.
I've contacted Customer Service multiple times, the last time was on Sunday 15th when they said they will monitor my connection for 24 hours, at the end they said my connection is solid despite multiple drops.
It's like no one is capable to fix the issue, can anyone help?
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Time Priority Description
| 1 | 331000000 | 6.4 | 39 | QAM 256 | 25 |
| 2 | 139000000 | 8.6 | 39 | QAM 256 | 1 |
| 3 | 147000000 | 8.3 | 39 | QAM 256 | 2 |
| 4 | 155000000 | 8.2 | 39 | QAM 256 | 3 |
| 5 | 171000000 | 7.8 | 39 | QAM 256 | 5 |
| 6 | 179000000 | 7.8 | 39 | QAM 256 | 6 |
| 7 | 187000000 | 7.6 | 39 | QAM 256 | 7 |
| 8 | 195000000 | 7.6 | 39 | QAM 256 | 8 |
| 9 | 203000000 | 7.4 | 39 | QAM 256 | 9 |
| 10 | 211000000 | 7.4 | 39 | QAM 256 | 10 |
| 11 | 219000000 | 7.4 | 39 | QAM 256 | 11 |
| 12 | 227000000 | 7.2 | 39 | QAM 256 | 12 |
| 13 | 235000000 | 6.9 | 39 | QAM 256 | 13 |
| 14 | 243000000 | 6.7 | 39 | QAM 256 | 14 |
| 15 | 251000000 | 6.3 | 39 | QAM 256 | 15 |
| 16 | 259000000 | 6.3 | 39 | QAM 256 | 16 |
| 17 | 267000000 | 6.6 | 39 | QAM 256 | 17 |
| 18 | 275000000 | 6.6 | 39 | QAM 256 | 18 |
| 19 | 283000000 | 6.8 | 39 | QAM 256 | 19 |
| 20 | 291000000 | 6.7 | 39 | QAM 256 | 20 |
| 21 | 299000000 | 6.7 | 39 | QAM 256 | 21 |
| 22 | 307000000 | 6.8 | 39 | QAM 256 | 22 |
| 23 | 315000000 | 6.5 | 39 | QAM 256 | 23 |
| 24 | 323000000 | 6.6 | 39 | QAM 256 | 24 |
| 25 | 339000000 | 6.2 | 39 | QAM 256 | 26 |
| 26 | 347000000 | 6.4 | 39 | QAM 256 | 27 |
| 27 | 355000000 | 6.1 | 39 | QAM 256 | 28 |
| 28 | 363000000 | 6.3 | 39 | QAM 256 | 29 |
| 29 | 371000000 | 6.3 | 39 | QAM 256 | 30 |
| 30 | 379000000 | 6.3 | 39 | QAM 256 | 31 |
| 31 | 387000000 | 6.5 | 39 | QAM 256 | 32 |
| 1 | Locked | 39 | 25842 | 45156 |
| 2 | Locked | 39 | 25737 | 13975 |
| 3 | Locked | 39 | 25507 | 33029 |
| 4 | Locked | 39 | 34414 | 32428 |
| 5 | Locked | 39 | 19174 | 34925 |
| 6 | Locked | 39 | 35866 | 46049 |
| 7 | Locked | 39 | 20667 | 22744 |
| 8 | Locked | 39 | 50218 | 42919 |
| 9 | Locked | 39 | 36303 | 42387 |
| 10 | Locked | 39 | 26766 | 44331 |
| 11 | Locked | 39 | 12937 | 22934 |
| 12 | Locked | 39 | 28662 | 22679 |
| 13 | Locked | 39 | 29223 | 20091 |
| 14 | Locked | 39 | 39601 | 37071 |
| 15 | Locked | 39 | 34945 | 34306 |
| 16 | Locked | 39 | 16811 | 29299 |
| 17 | Locked | 39 | 35042 | 33370 |
| 18 | Locked | 39 | 20255 | 28657 |
| 19 | Locked | 39 | 2601 | 13744 |
| 20 | Locked | 39 | 10209 | 14148 |
| 21 | Locked | 39 | 37505 | 26311 |
| 22 | Locked | 39 | 7216 | 12123 |
| 23 | Locked | 39 | 7649 | 13132 |
| 24 | Locked | 39 | 21138 | 27555 |
| 25 | Locked | 39 | 10568 | 11321 |
| 26 | Locked | 39 | 15150 | 15437 |
| 27 | Locked | 39 | 6805 | 8766 |
| 28 | Locked | 39 | 4487 | 8770 |
| 29 | Locked | 39 | 9699 | 16093 |
| 30 | Locked | 39 | 10395 | 11814 |
| 31 | Locked | 39 | 10182 | 13842 |
| 0 | 49600000 | 49.8 | 5120 | QAM 64 | 1 |
| 1 | 43100000 | 49.5 | 5120 | QAM 64 | 2 |
| 2 | 36600000 | 49 | 5120 | QAM 64 | 3 |
| 3 | 30100000 | 48.3 | 5120 | QAM 64 | 4 |
| 4 | 23600000 | 48 | 5120 | QAM 64 | 5 |
| 0 | ATDMA | 0 | 156 | 36 | 0 |
| 1 | ATDMA | 0 | 156 | 36 | 0 |
| 2 | ATDMA | 0 | 156 | 36 | 0 |
| 3 | ATDMA | 0 | 156 | 37 | 0 |
| 4 | ATDMA | 0 | 156 | 36 | 0 |
| 17-09-2024 17:23:19 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:21:27 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:21:09 | notice | GUI Login Status - Login Success from LAN interface |
| 17-09-2024 17:20:11 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:20:11 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:19:47 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:19:26 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:19:26 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:19:02 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:42 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:42 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:35 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:35 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:18 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:17 | notice | US profile assignment change. US Chan ID: 13; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:17 | warning | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:06 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:06 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:06 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:17:59 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:17:59 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:17:59 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:17:59 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:17:59 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:16:51 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:15:03 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:14:38 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:14:09 | notice | US profile assignment change. US Chan ID: 13; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:13:59 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:13:59 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:13:35 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:13:12 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:12:52 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 15:41:46 | notice | GUI Login Status - Login Success from LAN interface |
| 17-09-2024 10:19:37 | notice | GUI Login Status - Login Success from LAN interface |
| 15-09-2024 16:41:40 | notice | GUI Login Status - Login Success from LAN interface |
| 15-09-2024 14:29:49 | notice | GUI Login Status - Login Success from LAN interface |
| 15-09-2024 13:40:02 | notice | GUI Login Status - Login Success from LAN interface |
| 15-09-2024 13:26:16 | notice | GUI Login Status - Login Success from LAN interface |
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on 17-09-2024 18:24
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
| 1 | 331000000 | 6.4 | 39 | QAM 256 | 25 |
| 2 | 139000000 | 8.6 | 39 | QAM 256 | 1 |
| 3 | 147000000 | 8.3 | 39 | QAM 256 | 2 |
| 4 | 155000000 | 8.2 | 39 | QAM 256 | 3 |
| 5 | 171000000 | 7.8 | 39 | QAM 256 | 5 |
| 6 | 179000000 | 7.8 | 39 | QAM 256 | 6 |
| 7 | 187000000 | 7.6 | 39 | QAM 256 | 7 |
| 8 | 195000000 | 7.6 | 39 | QAM 256 | 8 |
| 9 | 203000000 | 7.4 | 39 | QAM 256 | 9 |
| 10 | 211000000 | 7.4 | 39 | QAM 256 | 10 |
| 11 | 219000000 | 7.4 | 39 | QAM 256 | 11 |
| 12 | 227000000 | 7.2 | 39 | QAM 256 | 12 |
| 13 | 235000000 | 6.9 | 39 | QAM 256 | 13 |
| 14 | 243000000 | 6.7 | 39 | QAM 256 | 14 |
| 15 | 251000000 | 6.3 | 39 | QAM 256 | 15 |
| 16 | 259000000 | 6.3 | 39 | QAM 256 | 16 |
| 17 | 267000000 | 6.6 | 39 | QAM 256 | 17 |
| 18 | 275000000 | 6.6 | 39 | QAM 256 | 18 |
| 19 | 283000000 | 6.8 | 39 | QAM 256 | 19 |
| 20 | 291000000 | 6.7 | 39 | QAM 256 | 20 |
| 21 | 299000000 | 6.7 | 39 | QAM 256 | 21 |
| 22 | 307000000 | 6.8 | 39 | QAM 256 | 22 |
| 23 | 315000000 | 6.5 | 39 | QAM 256 | 23 |
| 24 | 323000000 | 6.6 | 39 | QAM 256 | 24 |
| 25 | 339000000 | 6.2 | 39 | QAM 256 | 26 |
| 26 | 347000000 | 6.4 | 39 | QAM 256 | 27 |
| 27 | 355000000 | 6.1 | 39 | QAM 256 | 28 |
| 28 | 363000000 | 6.3 | 39 | QAM 256 | 29 |
| 29 | 371000000 | 6.3 | 39 | QAM 256 | 30 |
| 30 | 379000000 | 6.3 | 39 | QAM 256 | 31 |
| 31 | 387000000 | 6.5 | 39 | QAM 256 | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
| 1 | Locked | 39 | 25842 | 45156 |
| 2 | Locked | 39 | 25737 | 13975 |
| 3 | Locked | 39 | 25507 | 33029 |
| 4 | Locked | 39 | 34414 | 32428 |
| 5 | Locked | 39 | 19174 | 34925 |
| 6 | Locked | 39 | 35866 | 46049 |
| 7 | Locked | 39 | 20667 | 22744 |
| 8 | Locked | 39 | 50218 | 42919 |
| 9 | Locked | 39 | 36303 | 42387 |
| 10 | Locked | 39 | 26766 | 44331 |
| 11 | Locked | 39 | 12937 | 22934 |
| 12 | Locked | 39 | 28662 | 22679 |
| 13 | Locked | 39 | 29223 | 20091 |
| 14 | Locked | 39 | 39601 | 37071 |
| 15 | Locked | 39 | 34945 | 34306 |
| 16 | Locked | 39 | 16811 | 29299 |
| 17 | Locked | 39 | 35042 | 33370 |
| 18 | Locked | 39 | 20255 | 28657 |
| 19 | Locked | 39 | 2601 | 13744 |
| 20 | Locked | 39 | 10209 | 14148 |
| 21 | Locked | 39 | 37505 | 26311 |
| 22 | Locked | 39 | 7216 | 12123 |
| 23 | Locked | 39 | 7649 | 13132 |
| 24 | Locked | 39 | 21138 | 27555 |
| 25 | Locked | 39 | 10568 | 11321 |
| 26 | Locked | 39 | 15150 | 15437 |
| 27 | Locked | 39 | 6805 | 8766 |
| 28 | Locked | 39 | 4487 | 8770 |
| 29 | Locked | 39 | 9699 | 16093 |
| 30 | Locked | 39 | 10395 | 11814 |
| 31 | Locked | 39 | 10182 | 13842 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
| 0 | 49600000 | 49.8 | 5120 | QAM 64 | 1 |
| 1 | 43100000 | 49.5 | 5120 | QAM 64 | 2 |
| 2 | 36600000 | 49 | 5120 | QAM 64 | 3 |
| 3 | 30100000 | 48.3 | 5120 | QAM 64 | 4 |
| 4 | 23600000 | 48 | 5120 | QAM 64 | 5 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
| 0 | ATDMA | 0 | 156 | 36 | 0 |
| 1 | ATDMA | 0 | 156 | 36 | 0 |
| 2 | ATDMA | 0 | 156 | 36 | 0 |
| 3 | ATDMA | 0 | 156 | 37 | 0 |
| 4 | ATDMA | 0 | 156 | 36 | 0 |
Time Priority Description
| 17-09-2024 17:23:19 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:21:27 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:21:09 | notice | GUI Login Status - Login Success from LAN interface |
| 17-09-2024 17:20:11 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:20:11 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:19:47 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:19:26 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:19:26 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:19:02 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:42 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:42 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:35 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:35 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:18 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:17 | notice | US profile assignment change. US Chan ID: 13; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:17 | warning | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:06 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:06 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:18:06 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:17:59 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:17:59 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:17:59 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:17:59 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:17:59 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:16:51 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:15:03 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:14:38 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:14:09 | notice | US profile assignment change. US Chan ID: 13; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:13:59 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:13:59 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:13:35 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:13:12 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:12:52 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 15:41:46 | notice | GUI Login Status - Login Success from LAN interface |
| 17-09-2024 10:19:37 | notice | GUI Login Status - Login Success from LAN interface |
| 15-09-2024 16:41:40 | notice | GUI Login Status - Login Success from LAN interface |
| 15-09-2024 14:29:49 | notice | GUI Login Status - Login Success from LAN interface |
| 15-09-2024 13:40:02 | notice | GUI Login Status - Login Success from LAN interface |
| 15-09-2024 13:26:16 | notice | GUI Login Status - Login Success from LAN interface |
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on 19-09-2024 12:56
You still having issues ? If so do this to get a "blank sheet" and theb report back an hour or two after doing it.
____________
Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. Check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
Also check the Upstream QAM’s are all at 64
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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on 19-09-2024 18:31
Hi @sasha33,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear of your recent issues with your broadband connection. I've taken a look over things on our systems and I'm unable to detect any faults currently which would explain why you're experiencing this problem. Is this issue ongoing today, or has it since been resolved?
Thanks,
Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!
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on 20-09-2024 15:19
Hello all. I haven't had any disconnects since I made the original post, so fingers crossed. When I had problems I did all the troubleshooting, resetting, rebooting, and that didn't help. When it was disconnecting the light would stay solid white, than flash few times red and come back online. Would like to know for the future what that means.
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on 20-09-2024 19:27
Well as it turns out it does happen when I am at work, it happened just now, going to post data before and after loss of connection. It is happening, and if it is happening there must be a reason why.
Data in the next post.
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on 20-09-2024 19:28
Network Log
Time Priority Description
| 20-09-2024 19:15:52 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:15:52 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-
MAC=**:**:**:**:**:**;CMTS-MAC=00
:01:5c:73:c6:64;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:15:29 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:14:49 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:14:48 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:14:48 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:14:45 | notice | CM-STATUS message sent. Event Type Code: 5; Chan ID: 14 19 23 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:14:45 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:14:43 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:14:41 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 14 19 23 26 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:14:24 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:14:24 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:14:22 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:14:22 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:14:03 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:14:02 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:13:56 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:13:56 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:13:49 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:13:48 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:13:32 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:13:17 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:13:17 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:12:54 | notice | GUI Login Status - Login Success from LAN interface |
| 20-09-2024 19:12:27 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:12:26 | notice | CM-STATUS message sent. Event Type Code: 5; Chan ID: 14 19 23 28 29 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:12:19 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:12:18 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 14 19 23 26 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:12:12 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:12:11 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:12:09 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 19:11:58 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20-09-2024 18:41:49 | notice | US profile assignment change. US Chan ID: 13; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 17-09-2024 17:21:09 | notice | GUI Login Status - Login Success from LAN interface |
| 17-09-2024 15:41:46 | notice | GUI Login Status - Login Success from LAN interface |
| 17-09-2024 10:19:37 | notice | GUI Login Status - Login Success from LAN interface |
| 15-09-2024 16:41:40 | notice | GUI Login Status - Login Success from LAN interface |
| 15-09-2024 14:29:49 | notice | GUI Login Status - Login Success from LAN interface |
| 15-09-2024 13:40:02 | notice | GUI Login Status - Login Success from LAN interface |
| 15-09-2024 13:26:16 | notice | GUI Login Status - Login Success from LAN interface |
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on 20-09-2024 19:28
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
| 1 | 331000000 | 6.2 | 39 | QAM 256 | 25 |
| 2 | 139000000 | 8.3 | 39 | QAM 256 | 1 |
| 3 | 147000000 | 8.1 | 39 | QAM 256 | 2 |
| 4 | 155000000 | 7.9 | 39 | QAM 256 | 3 |
| 5 | 171000000 | 7.5 | 39 | QAM 256 | 5 |
| 6 | 179000000 | 7.6 | 39 | QAM 256 | 6 |
| 7 | 187000000 | 7.4 | 39 | QAM 256 | 7 |
| 8 | 195000000 | 7.3 | 39 | QAM 256 | 8 |
| 9 | 203000000 | 7.3 | 39 | QAM 256 | 9 |
| 10 | 211000000 | 7.2 | 39 | QAM 256 | 10 |
| 11 | 219000000 | 7.2 | 39 | QAM 256 | 11 |
| 12 | 227000000 | 7.1 | 39 | QAM 256 | 12 |
| 13 | 235000000 | 6.7 | 39 | QAM 256 | 13 |
| 14 | 243000000 | 6.6 | 39 | QAM 256 | 14 |
| 15 | 251000000 | 6.2 | 39 | QAM 256 | 15 |
| 16 | 259000000 | 6.2 | 39 | QAM 256 | 16 |
| 17 | 267000000 | 6.5 | 39 | QAM 256 | 17 |
| 18 | 275000000 | 6.4 | 39 | QAM 256 | 18 |
| 19 | 283000000 | 6.7 | 39 | QAM 256 | 19 |
| 20 | 291000000 | 6.6 | 39 | QAM 256 | 20 |
| 21 | 299000000 | 6.5 | 39 | QAM 256 | 21 |
| 22 | 307000000 | 6.7 | 39 | QAM 256 | 22 |
| 23 | 315000000 | 6.3 | 39 | QAM 256 | 23 |
| 24 | 323000000 | 6.4 | 39 | QAM 256 | 24 |
| 25 | 339000000 | 6 | 39 | QAM 256 | 26 |
| 26 | 347000000 | 6.3 | 39 | QAM 256 | 27 |
| 27 | 355000000 | 6 | 39 | QAM 256 | 28 |
| 28 | 363000000 | 6.2 | 39 | QAM 256 | 29 |
| 29 | 371000000 | 6.2 | 39 | QAM 256 | 30 |
| 30 | 379000000 | 6.1 | 39 | QAM 256 | 31 |
| 31 | 387000000 | 6.4 | 39 | QAM 256 | 32 |
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
| 1 | Locked | 39 | 28212 | 67626 |
| 2 | Locked | 39 | 26246 | 18365 |
| 3 | Locked | 39 | 26286 | 42233 |
| 4 | Locked | 39 | 36030 | 46760 |
| 5 | Locked | 39 | 20544 | 46836 |
| 6 | Locked | 39 | 37340 | 63054 |
| 7 | Locked | 39 | 21962 | 35294 |
| 8 | Locked | 39 | 51177 | 52740 |
| 9 | Locked | 39 | 38207 | 63264 |
| 10 | Locked | 39 | 27634 | 54724 |
| 11 | Locked | 39 | 13859 | 32862 |
| 12 | Locked | 39 | 29385 | 29005 |
| 13 | Locked | 39 | 31004 | 40827 |
| 14 | Locked | 39 | 42026 | 63381 |
| 15 | Locked | 39 | 35926 | 43486 |
| 16 | Locked | 39 | 18322 | 45787 |
| 17 | Locked | 39 | 35832 | 39685 |
| 18 | Locked | 39 | 21353 | 37792 |
| 19 | Locked | 39 | 4051 | 28810 |
| 20 | Locked | 39 | 11488 | 26338 |
| 21 | Locked | 39 | 38466 | 34246 |
| 22 | Locked | 39 | 8079 | 18969 |
| 23 | Locked | 39 | 8507 | 19711 |
| 24 | Locked | 39 | 22323 | 37887 |
| 25 | Locked | 39 | 11382 | 17787 |
| 26 | Locked | 39 | 15655 | 19425 |
| 27 | Locked | 39 | 9650 | 33487 |
| 28 | Locked | 39 | 5149 | 14923 |
| 29 | Locked | 39 | 10626 | 22015 |
| 30 | Locked | 39 | 11652 | 22052 |
| 31 | Locked | 39 | 11462 | 23785 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
| 1 | Locked | 39 | 28212 | 67626 |
| 2 | Locked | 39 | 26246 | 18365 |
| 3 | Locked | 39 | 26286 | 42233 |
| 4 | Locked | 39 | 36030 | 46760 |
| 5 | Locked | 39 | 20544 | 46836 |
| 6 | Locked | 39 | 37340 | 63054 |
| 7 | Locked | 39 | 21962 | 35294 |
| 8 | Locked | 39 | 51177 | 52740 |
| 9 | Locked | 39 | 38207 | 63264 |
| 10 | Locked | 39 | 27634 | 54724 |
| 11 | Locked | 39 | 13859 | 32862 |
| 12 | Locked | 39 | 29385 | 29005 |
| 13 | Locked | 39 | 31004 | 40827 |
| 14 | Locked | 39 | 42026 | 63381 |
| 15 | Locked | 39 | 35926 | 43486 |
| 16 | Locked | 39 | 18322 | 45787 |
| 17 | Locked | 39 | 35832 | 39685 |
| 18 | Locked | 39 | 21353 | 37792 |
| 19 | Locked | 39 | 4051 | 28810 |
| 20 | Locked | 39 | 11488 | 26338 |
| 21 | Locked | 39 | 38466 | 34246 |
| 22 | Locked | 39 | 8079 | 18969 |
| 23 | Locked | 39 | 8507 | 19711 |
| 24 | Locked | 39 | 22323 | 37887 |
| 25 | Locked | 39 | 11382 | 17787 |
| 26 | Locked | 39 | 15655 | 19425 |
| 27 | Locked | 39 | 9650 | 33487 |
| 28 | Locked | 39 | 5149 | 14923 |
| 29 | Locked | 39 | 10626 | 22015 |
| 30 | Locked | 39 | 11652 | 22052 |
| 31 | Locked | 39 | 11462 | 23785 |
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
| 0 | 49600000 | 50 | 5120 | QAM 64 | 1 |
| 1 | 43100000 | 49.8 | 5120 | QAM 64 | 2 |
| 2 | 36600000 | 49.8 | 5120 | QAM 64 | 3 |
| 3 | 30100000 | 48.5 | 5120 | QAM 64 | 4 |
| 4 | 23600000 | 49 | 5120 | QAM 64 | 5 |
3.0 Upstream channel
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
| 0 | ATDMA | 0 | 156 | 161 | 0 |
| 1 | ATDMA | 0 | 156 | 144 | 0 |
| 2 | ATDMA | 0 | 156 | 144 | 0 |
| 3 | ATDMA | 0 | 156 | 157 | 0 |
| 4 | ATDMA | 0 | 156 | 154 | 0 |
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on 23-09-2024 13:46
Thank you for posting this, its very helpful.
Let me send you a DM so we can look into this sasha33 🙂
Matt - Forum Team
New around here?
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